Office & Customer Experience Coordinator

iSupport Worldwide; Pasig; On-site; PHP 350,000 - 480,000; Full time

Benefits offered by this job

Free lunch and snacks

Onsite gym with instructor

Weekly fitness activities

Annual fitness challenge with prizes

Upskilling academy

Job summary

iSupport Worldwide in Pasig, Philippines, is seeking an Office & Administrative Manager to oversee daily operations, manage orders, and coordinate between production, logistics, and management. You will enter orders, confirm details, and ensure accurate documentation.

The role requires 2–5 years in similar positions, proficiency with Plex and EDI/SPS Commerce, strong communication, and a collaborative mindset. The company offers onsite facilities and growth opportunities.

Qualifications

• 2–5 years in office management, customer service, or administrative roles (food manufacturing/logistics preferred).
• Proficient with ERP systems and navigating multiple online portals and software tools.

Responsibilities

• Receive purchase orders from grocery retail customers via email or online portals.
• Accurately enter all order information into Plex ERP.
• Confirm orders, quantities, and delivery details with customers.
• Coordinate with production to verify quantities produced.
• Prepare and send fulfillment and shipment reports and paperwork to customers.
• Schedule customer purchase order pickups and deliveries.
• Act as the primary contact for customer inquiries and order updates.
• Input order updates in EDI/SPS Commerce and customer portals.
• Invoice customers in Plex and SPS Commerce.
• Shipping of orders from the facility.
• Communicate with HPP facilities and forecast orders.
• Answer end consumer inquiries via phone and email.
• Own ordering from suppliers (Uline, Amazon, office supplies).
• Office & Administrative Management.
• Support internal communication between production, logistics, and management teams.
• Assist with scheduling, reporting, and other administrative tasks.
• Cross-Functional Support with operations, supply chain, and finance.
• Identify process improvements to enhance efficiency and customer satisfaction.
• Contribute to other projects where help is needed.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Team player

Tools

Plex

EDI/SPS Commerce

Microsoft Office

Job description

iSupport Worldwide in Pasig, Philippines, is seeking an Office & Administrative Manager to oversee daily operations, manage orders, and coordinate between production, logistics, and management. You will enter orders, confirm details, and ensure accurate documentation.

The role requires 2–5 years in similar positions, proficiency with Plex and EDI/SPS Commerce, strong communication, and a collaborative mindset. The company offers onsite facilities and growth opportunities.