Operations & Customer Experience Lead

iSupport Worldwide; Metro Manila; On-site; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Free lunch

Onsite gym

Annual fitness challenge up to 70000 1

Free upskilling academy

State-of-the-art facilities

Sleeping quarters

Job summary

iSupport Worldwide is seeking an organized Office Manager to oversee customer service and administrative tasks in our Metro Manila team. You will coordinate orders, manage ERP entries, and liaise with production and logistics to ensure smooth operations.

Candidates should have 2–5 years in related roles, strong communication, and proficiency with Plex, EDI/SPS Commerce, and Microsoft Office. This role offers growth in a collaborative, small-company environment.

Qualifications

• 2–5 years in office management or admin roles.
• Experience in food manufacturing, CPG, or logistics is a plus.
• Proficient with ERP systems and multiple portals.
• Strong verbal and written communication.
• Detail-oriented and multitasking.

Responsibilities

• Oversee customer service & order management.
• Enter orders into Plex ERP accurately.
• Confirm orders, quantities, and delivery details.
• Communicate with production on quantities.
• Prepare fulfillment and shipment paperwork.
• Coordinate PO pickups and deliveries.
• Handle customer inquiries via phone and email.
• Input updates in EDI/SPS Commerce and portals.
• Invoice customers in Plex and EDI.
• Ship orders from HPP facility.
• Other duties as assigned.

Skills

Office management

Customer service

ERP systems

Communication skills

Multitasking

Tools

Plex

EDI/SPS Commerce

Microsoft Office

Job description

iSupport Worldwide is seeking an organized Office Manager to oversee customer service and administrative tasks in our Metro Manila team. You will coordinate orders, manage ERP entries, and liaise with production and logistics to ensure smooth operations.

Candidates should have 2–5 years in related roles, strong communication, and proficiency with Plex, EDI/SPS Commerce, and Microsoft Office. This role offers growth in a collaborative, small-company environment.