O2C Quality Auditor – Night Shift (On-site)

Gratitude Philippines; Manila; On-site; PHP 357,000 - 446,000; Full time

Job summary

Gratitude Philippines seeks a detail-oriented Quality Assurance Analyst to support Order-to-Cash (O2C) operations for a BFSI account. The role focuses on transaction accuracy, process compliance, quality audits, and continuous improvement to enhance operational performance.

The position requires night shifts on-site in Alabang, with possible weekend schedules. At least 1 year of O2C experience and strong analytical skills are essential for success.

Qualifications

• Hands-on experience in Order-to-Cash (O2C) processes.
• Experience in BFSI or financial services.
• Background in BPO/shared services is preferred.
• Strong analytical and attention to detail.
• Experience with global stakeholders is a plus.

Responsibilities

• Conduct quality checks and audits of O2C transactions for accuracy and compliance.
• Evaluate processing against SOPs and client requirements.
• Identify recurring errors, gaps, and improvement opportunities.
• Document audit findings and provide actionable feedback to Operations.
• Analyze quality trends, determine root causes, and suggest corrective actions.
• Prepare quality reports and maintain audit records.
• Participate in calibration sessions to ensure consistent evaluation standards.
• Collaborate with Operations to resolve quality issues.
• Support continuous improvement to enhance accuracy, efficiency, and compliance.

Skills

O2C processes

Analytical skills

Detail oriented

Communication

Job description

Gratitude Philippines seeks a detail-oriented Quality Assurance Analyst to support Order-to-Cash (O2C) operations for a BFSI account. The role focuses on transaction accuracy, process compliance, quality audits, and continuous improvement to enhance operational performance.

The position requires night shifts on-site in Alabang, with possible weekend schedules. At least 1 year of O2C experience and strong analytical skills are essential for success.