O2C Quality Analyst – Financial Services

Gratitude Philippines; Manila; On-site; PHP 320,000 - 520,000; Full time

Job summary

Gratitude Philippines in Alabang (Manila) is seeking a detail-oriented O2C Quality Analyst to support Order-to-Cash operations within BFSI. You will evaluate transaction accuracy, ensure compliance with procedures, and identify quality gaps to drive improvements.

The role requires 1–6 years of relevant experience, hands-on O2C knowledge, and experience in BFSI or financial services. You will conduct audits, document findings, report metrics, and collaborate with Operations and global teams;

Qualifications

• O2C process knowledge demonstrated.
• Experience in quality assurance and transaction auditing.
• BFSI/financial services operations experience required.
• Strong analytical skills with attention to detail.
• Ability to ensure process compliance and produce quality reports.

Responsibilities

• Conduct quality checks and audits of O2C transactions to ensure accuracy, completeness, and compliance.
• Evaluate transaction processing against SOPs, client requirements, and quality guidelines.
• Identify recurring errors, process gaps, and improvement opportunities.
• Document audit findings and provide actionable feedback to Operations teams.
• Analyze quality results and trends to identify root causes and corrective actions.
• Prepare quality reports and maintain audit records.
• Participate in quality calibration sessions to ensure consistent evaluation standards.
• Collaborate with Operations and other stakeholders to resolve quality issues.
• Support continuous improvement initiatives to enhance accuracy, efficiency, and compliance.

Skills

O2C Process Knowledge

Quality Assurance

BFSI / Financial Services

Analytical Skills

Process Compliance

Job description

Job Title: O2C Quality Analyst – Financial Services

Job Description :

We are looking for a detail-oriented O2C Quality Analyst to support Order-to-Cash (O2C) operations within a Banking, Financial Services, and Insurance (BFSI) account. The successful candidate will evaluate transaction accuracy, ensure compliance with established procedures, identify quality gaps, and recommend improvements to enhance operational performance.

Experience:

1 -6yrs

Location:

Alabang, Philippines

Work Setup:

Onsite

Required Skills :

1. Order-to-Cash (O2C) Process Knowledge

2. Quality Assurance and Transaction Auditing

3. BFSI / Financial Services Operations

4. Analytical Skills and Root Cause Analysis

5. Process Compliance and Quality Reporting

Key Responsibilities :

• Conduct quality checks and audits of O2C transactions to ensure accuracy, completeness, and compliance.

• Evaluate transaction processing against standard operating procedures, client requirements, and quality guidelines.

• Identify recurring errors, process gaps, and improvement opportunities.

• Document audit findings and provide actionable feedback to Operations teams.

• Analyze quality results and trends to identify root causes and recommend corrective actions.

• Prepare quality reports and maintain accurate audit records.

• Participate in quality calibration sessions to ensure consistent evaluation standards.

• Collaborate with Operations and other stakeholders to resolve quality issues.

• Support continuous improvement initiatives to improve accuracy, efficiency, and compliance.

Qualifications :

• At least 1 year of relevant work experience.

• Hands-on Order-to-Cash (O2C) experience is mandatory.

• BFSI or financial services experience is required.

• Experience in shared services, BPO, Global Capability Centers (GCCs), or captive operations is preferred.

• Strong analytical skills and attention to detail.

• Good communication, documentation, and problem-solving skills.

• Previous experience in quality assurance, transaction auditing, or process compliance is an advantage.

• Experience working with global stakeholders or international teams is preferred but not mandatory.

• Must be willing to work onsite in Alabang on night shifts, including weekends when required.