O2C QA Analyst - BFSI, Night Shift, Impactful Quality

Gratitude Philippines; Manila; Vor Ort; PHP 279.000 - 446.000; Vollzeit

Zusammenfassung

Gratitude Philippines is seeking a detail-oriented Quality Assurance Analyst to support Order-to-Cash (O2C) operations in a BFSI account. The role focuses on evaluating transaction accuracy, ensuring compliance with established processes, and identifying quality gaps to drive improvements.

The successful candidate will conduct audits, analyze trends, and collaborate with Operations to address issues. Onsite night shifts in Alabang and weekend schedules may apply, with opportunities to contribute

Qualifikationen

• At least 1 year of relevant work experience.
• Hands-on experience in Order-to-Cash (O2C) processes is mandatory.
• BFSI or financial services background is required.
• Experience in shared services, BPO, GCCs, or captive operations is preferred.
• Strong analytical skills and attention to detail.
• Good communication, documentation, and problem-solving skills.
• Previous experience in quality assurance, transaction auditing, or process compliance is an advantage.
• Experience working with global stakeholders or international teams is preferred but not mandatory.
• Willing to work onsite in Alabang on a night shift, with possible weekend schedules.

Aufgaben

• Conduct quality checks and audits of O2C transactions to ensure accuracy, completeness, and compliance with established procedures.
• Evaluate transaction processing against SOPs, client requirements, and quality guidelines.
• Identify recurring errors, process gaps, and improvement opportunities.
• Document audit findings and provide actionable feedback to Operations teams.
• Analyze quality results and trends to identify root causes and recommend corrective actions.
• Prepare quality reports and maintain accurate audit records.
• Participate in quality calibration sessions to ensure consistent evaluation standards.
• Collaborate with Operations and other stakeholders to address quality issues and improve process performance.
• Support continuous improvement initiatives to enhance accuracy, efficiency, and compliance.

Kenntnisse

O2C processes

Analytical skills

Attention to detail

Communication skills

Problem solving

Jobbeschreibung

Gratitude Philippines is seeking a detail-oriented Quality Assurance Analyst to support Order-to-Cash (O2C) operations in a BFSI account. The role focuses on evaluating transaction accuracy, ensuring compliance with established processes, and identifying quality gaps to drive improvements.

The successful candidate will conduct audits, analyze trends, and collaborate with Operations to address issues. Onsite night shifts in Alabang and weekend schedules may apply, with opportunities to contribute