O2C Quality Assurance Analyst for Process Excellence

TP; Parañaque; Hybrid; PHP 420,000 - 540,000; Full time

Job summary

TP is seeking a Quality Assurance Analyst in the Philippines to conduct end-to-end audits of the Order-to-Cash lifecycle, evaluate performance against standards, and drive improvement initiatives. The role requires strong analytical skills, experience in QA monitoring, and the ability to coach teams to achieve higher accuracy and smoother processes.

Responsibilities include root cause analysis, action plan monitoring, and collaboration with Operations and Process Excellence to sustain quality

Qualifications

• Minimum 2-3 years of experience as a Quality Assurance Analyst, Quality Specialist, or QA Auditor within a BPO, Shared Services, GCC, or captive operations environment.
• Minimum 2-3 years of hands-on experience in Order-to-Cash operations.
• Experience conducting transaction audits, process reviews, and performance evaluations.
• Experience in quality monitoring, calibration, and coaching activities.

Responsibilities

• Conduct quality audits and transaction reviews across the end-to-end Order-to-Cash lifecycle.
• Evaluate employee performance against defined quality standards, process requirements, and client expectations.
• Analyze quality results, operational metrics, and error trends to identify process gaps and performance improvement opportunities.
• Conduct root cause analysis for recurring quality issues, defects, and escalations.
• Recommend corrective and preventive actions to improve quality performance and operational effectiveness.
• Provide structured and actionable feedback to employees and team leaders based on quality findings.
• Facilitate calibration sessions with Operations, Training, and client stakeholders.
• Prepare and maintain quality dashboards, reports, and performance summaries.

Skills

Quality Assurance

O2C Knowledge

Analytical skills

Excel proficiency

Stakeholder management

Tools

SAP

Oracle ERP

NetSuite

Microsoft Dynamics

Job description

TP is seeking a Quality Assurance Analyst in the Philippines to conduct end-to-end audits of the Order-to-Cash lifecycle, evaluate performance against standards, and drive improvement initiatives. The role requires strong analytical skills, experience in QA monitoring, and the ability to coach teams to achieve higher accuracy and smoother processes.

Responsibilities include root cause analysis, action plan monitoring, and collaboration with Operations and Process Excellence to sustain quality