O2C Quality Analyst – Onsite Night Shift (BFSI)

Gratitude Philippines; Manila; On-site; PHP 320,000 - 520,000; Full time

Job summary

Gratitude Philippines in Alabang (Manila) is seeking a detail-oriented O2C Quality Analyst to support Order-to-Cash operations within BFSI. You will evaluate transaction accuracy, ensure compliance with procedures, and identify quality gaps to drive improvements.

The role requires 1–6 years of relevant experience, hands-on O2C knowledge, and experience in BFSI or financial services. You will conduct audits, document findings, report metrics, and collaborate with Operations and global teams;

Qualifications

• O2C process knowledge demonstrated.
• Experience in quality assurance and transaction auditing.
• BFSI/financial services operations experience required.
• Strong analytical skills with attention to detail.
• Ability to ensure process compliance and produce quality reports.

Responsibilities

• Conduct quality checks and audits of O2C transactions to ensure accuracy, completeness, and compliance.
• Evaluate transaction processing against SOPs, client requirements, and quality guidelines.
• Identify recurring errors, process gaps, and improvement opportunities.
• Document audit findings and provide actionable feedback to Operations teams.
• Analyze quality results and trends to identify root causes and corrective actions.
• Prepare quality reports and maintain audit records.
• Participate in quality calibration sessions to ensure consistent evaluation standards.
• Collaborate with Operations and other stakeholders to resolve quality issues.
• Support continuous improvement initiatives to enhance accuracy, efficiency, and compliance.

Skills

O2C Process Knowledge

Quality Assurance

BFSI / Financial Services

Analytical Skills

Process Compliance

Job description

Gratitude Philippines in Alabang (Manila) is seeking a detail-oriented O2C Quality Analyst to support Order-to-Cash operations within BFSI. You will evaluate transaction accuracy, ensure compliance with procedures, and identify quality gaps to drive improvements.

The role requires 1–6 years of relevant experience, hands-on O2C knowledge, and experience in BFSI or financial services. You will conduct audits, document findings, report metrics, and collaborate with Operations and global teams;