O2C Training Specialist — Night Shift (Alabang)

Stafflink Express; Muntinlupa; On-site; PHP 406,000 - 487,000; Part time

Job summary

Stafflink Express is seeking an experienced Order-to-Cash Trainer to support training initiatives for a BFSI account. The role requires hands-on O2C process knowledge, strong facilitation, and the ability to deliver effective programs ensuring staff understand workflows, standards, and performance expectations.

The trainer will develop materials, run knowledge assessments, and coach learners, coordinating with Operations, QA, and global teams.

Qualifications

• Hands-on Order-to-Cash (O2C) process experience is required.
• Experience in BPO/shared services is preferred.
• Experience with BFSI or financial services ops is a plus.
• Global/intl teams experience is an advantage.
• Willingness to work onsite in Alabang on a night shift, with possible weekend schedules.

Responsibilities

• Supporting Order-to-Cash operations.
• Explain O2C workflows, procedures, policies, and process requirements clearly and effectively.
• Develop or assist in preparing training materials, presentations, process guides, and job aids
• Conduct knowledge assessments, practical exercises, and training evaluations to measure learning effectiveness.
• Monitor trainee performance and provide coaching and feedback to address knowledge gaps.
• Collaborate with Operations, Quality Assurance, and other stakeholders to identify training needs and improve performance.
• Support the implementation of process updates and ensure training materials remain aligned with operational requirements.
• Communicate with internal and global stakeholders as needed.

Skills

O2C experience

Facilitation

Presentation

Coaching

Training materials

Job description

Stafflink Express is seeking an experienced Order-to-Cash Trainer to support training initiatives for a BFSI account. The role requires hands-on O2C process knowledge, strong facilitation, and the ability to deliver effective programs ensuring staff understand workflows, standards, and performance expectations.

The trainer will develop materials, run knowledge assessments, and coach learners, coordinating with Operations, QA, and global teams.