O2C & Operations Specialist for Fast-Growth Brand

StaffRight; Philippines; Remote; PHP 558,000 - 670,000; Full time

Job summary

StaffRight is seeking an Operations Associate in the Philippines to own the Order-to-Cash pipeline and daily operations for a fast-growing food brand. You will manage orders across ERP systems, invoicing, and collections while coordinating with warehouses and logistics partners to prevent stockouts.

The role requires 2+ years in operations or admin support, proficiency with ERP/QuickBooks Online, and strong English communication.

Qualifications

• 2+ years of hands-on experience in operations, order management, or administrative support (CPG, ecommerce, or food & beverage background highly preferred).
• Proficiency with ERP/inventory systems (DOSS, NetSuite, Cin7, Fishbowl, or similar) and QuickBooks Online.
• Direct experience navigating Amazon Seller Central and Walmart Marketplace account upkeep and claim filings.
• Excellent written and verbal English communication skills, especially for firm yet professional payment collections and customer support.
• A strong habit of double-checking system output and noticing data discrepancies.
• Available to work full-time during US Pacific Time: 7:00 AM-3:45 PM PT (Graveyard shift in the Philippines).
• Available to start within 2 weeks from job offer.

Responsibilities

• Own Order Processing & Fulfillment: Manage daily order queues in our ERP system (DOSS), fix order sync exceptions, monitor stock levels, and coordinate with warehouse and logistics partners.
• Drive Invoicing & AR Collections: Ensure fulfilled orders are invoiced on time, maintain aging reports, follow up on payments, and reconcile accounts in QuickBooks.
• Streamline Operations & Support: Respond to routine order and shipment inquiries, keep clean financial/inventory records, document SOPs, and identify workflow bottlenecks.
• Manage Marketplace & Wholesale Admin: Reconcile inbound marketplace shipments (Amazon/Walmart), file claims, complete new wholesale account paperwork, track product lot/expiry dates, and assist with month-end coding.

Skills

Detail-oriented

English communication

Data accuracy

Tools

DOSS

NetSuite

Cin7

Fishbowl

QuickBooks Online

Time Doctor

SharePoint

Outlook

Google Workspace

Slack

Microsoft Office

Job description

StaffRight is seeking an Operations Associate in the Philippines to own the Order-to-Cash pipeline and daily operations for a fast-growing food brand. You will manage orders across ERP systems, invoicing, and collections while coordinating with warehouses and logistics partners to prevent stockouts.

The role requires 2+ years in operations or admin support, proficiency with ERP/QuickBooks Online, and strong English communication.