Operations Associate - ENG

StaffRight; Philippines; Remote; PHP 558,000 - 670,000; Full time

Job summary

StaffRight is seeking an Operations Associate in the Philippines to own the Order-to-Cash pipeline and daily operations for a fast-growing food brand. You will manage orders across ERP systems, invoicing, and collections while coordinating with warehouses and logistics partners to prevent stockouts.

The role requires 2+ years in operations or admin support, proficiency with ERP/QuickBooks Online, and strong English communication.

Qualifications

• 2+ years of hands-on experience in operations, order management, or administrative support (CPG, ecommerce, or food & beverage background highly preferred).
• Proficiency with ERP/inventory systems (DOSS, NetSuite, Cin7, Fishbowl, or similar) and QuickBooks Online.
• Direct experience navigating Amazon Seller Central and Walmart Marketplace account upkeep and claim filings.
• Excellent written and verbal English communication skills, especially for firm yet professional payment collections and customer support.
• A strong habit of double-checking system output and noticing data discrepancies.
• Available to work full-time during US Pacific Time: 7:00 AM-3:45 PM PT (Graveyard shift in the Philippines).
• Available to start within 2 weeks from job offer.

Responsibilities

• Own Order Processing & Fulfillment: Manage daily order queues in our ERP system (DOSS), fix order sync exceptions, monitor stock levels, and coordinate with warehouse and logistics partners.
• Drive Invoicing & AR Collections: Ensure fulfilled orders are invoiced on time, maintain aging reports, follow up on payments, and reconcile accounts in QuickBooks.
• Streamline Operations & Support: Respond to routine order and shipment inquiries, keep clean financial/inventory records, document SOPs, and identify workflow bottlenecks.
• Manage Marketplace & Wholesale Admin: Reconcile inbound marketplace shipments (Amazon/Walmart), file claims, complete new wholesale account paperwork, track product lot/expiry dates, and assist with month-end coding.

Skills

Detail-oriented

English communication

Data accuracy

Tools

DOSS

NetSuite

Cin7

Fishbowl

QuickBooks Online

Time Doctor

SharePoint

Outlook

Google Workspace

Slack

Microsoft Office

Job description

Join a team that values you. At StaffRight, we connect talented professionals with global opportunities and we're growing fast! With competitive pay, health insurance, paid time off (including national holidays), and a supportive HR team always in your corner, you'll love building your career with us.

We're looking for a sharp, detail-driven Operations Associate to take full ownership of our Order-to-Cash (O2C) pipeline and day-to-day business operations for a fast-growing, clean-label food brand! In this role, you will keep order queues running smoothly across Amazon, Walmart, and wholesale channels, take charge of invoicing and collections, and play a pivotal role in streamlining company workflows.

What You'll Be Doing:

• Own Order Processing & Fulfillment: Manage daily order queues in our ERP system (DOSS), fix order sync exceptions, monitor stock levels, and coordinate closely with warehouse and logistics partners to prevent stockouts.
• Drive Invoicing & AR Collections: Ensure fulfilled orders are invoiced accurately on time, maintain aging reports, execute firm yet friendly payment follow-ups, and reconcile accounts in QuickBooks.
• Streamline Operations & Support: Respond to routine order and shipment inquiries, keep clean financial/inventory records, document operational SOPs, and identify workflow bottlenecks for future automation.
• Manage Marketplace & Wholesale Admin: Reconcile inbound marketplace shipments (Amazon/Walmart), file claims, complete new wholesale account paperwork, track product lot/expiry dates, and assist with month-end transaction coding.

Requirements What We're Looking For:

• 2+ years of hands-on experience in operations, order management, or administrative support (CPG, ecommerce, or food & beverage background highly preferred)
• Proven proficiency with ERP/inventory systems (DOSS, NetSuite, Cin7, Fishbowl, or similar) and QuickBooks Online
• Direct experience navigating Amazon Seller Central and Walmart Marketplace account upkeep and claim filings
• Excellent written and verbal English communication skills, especially for firm yet professional payment collections and customer support
• A strong habit of double-checking system output, noticing data discrepancies, and digging into the root cause of issues
• Available to work full-time during US Pacific Time: 7:00 AM-3:45 PM PT (Graveyard shift in the Philippines)
• Available to start within 2 weeks from job offer

Technical Requirements:

• Comfortable using time-trackers (e.g., Time Doctor)
• Own laptop/desktop, noise-cancelling headphones, and webcam
• Reliable high-speed internet connection (at least 50 Mbps)
• Available backup equipment/power supply in cases of power and internet outages
• Proficiency with Microsoft Office tools (SharePoint, Outlook), Google Workspace, and communication tools like Slack

Benefits Why You’ll Love Working Here:

• Competitive Compensation We offer a competitive monthly salary starting at PHP 50,000 - PHP 60,000, with flexibility for higher compensation based on your experience and qualifications. This is a full-time role requiring a 40-hour work week, and we make sure your expertise is valued and your contributions are fairly rewarded.
• Comprehensive Health Coverage Your health is our priority. We provide access to high-quality medical insurance, ensuring you and your loved ones have the support and care you need within your country.*
• Paid Time Off and Sick Leave We believe in work-life balance. Enjoy generous paid time off and sick leave policies, allowing you to recharge, travel, or rest when needed - all while knowing your role is secure.
• Service Recognition and Rewards Celebrate milestones with our Elite VA program, where your commitment and achievements are honored through thoughtful rewards and heartfelt appreciation.