O2C Operations Leader: Customer Service

Accenture PLC; Quezon City; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Accenture Philippines seeks an experienced senior operations leader to guide client service delivery and drive performance across Order to Cash functions. You will lead team leads, align with client expectations, and ensure efficient processes to meet commitments.

The role emphasizes governance, risk management and continuous improvement, delivering value, meeting SLAs and developing talent within the team.

Qualifications

• University degree or equivalent, preferably Business degree holder.
• 7+ years in Customer Service + Service Delivery with supervisory experience.
• Domain experience in Order Management and AR/Collections within O2C.
• Strong communication, teamwork and adaptability.
• Proficient in English for Accenture interaction.

Responsibilities

• Provide leadership and mentoring to Team Leads for day-to-day decisions.
• Oversee human resource processes including career development and performance management.
• Ensure contractual and regulatory compliance; report issues timely.
• Accountable for medium-term planning, new procedures and reporting.
• Manage client relationships and end-to-end issue resolution with stakeholders.

Skills

Leadership

Team Management

Resource allocation

People processes

Continuous improvement

English communication

MS Office

Google tools

Education

University degree

Tools

Microsoft Office

Google stack

Job description

Accenture Philippines seeks an experienced senior operations leader to guide client service delivery and drive performance across Order to Cash functions. You will lead team leads, align with client expectations, and ensure efficient processes to meet commitments.

The role emphasizes governance, risk management and continuous improvement, delivering value, meeting SLAs and developing talent within the team.