O2C Operations Leader

Xerox Philippines

Lapu-Lapu

On-site

PHP 1,200,000 - 2,000,000

Full time

3 days ago

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Job summary

Xerox Philippines is seeking a Business Operations Manager to lead end-to-end Order-to-Cash processes, including order management, invoicing, collections, and cash application. The role emphasizes process improvement, stakeholder collaboration, and strong leadership to optimize cash flow and service quality.

Ideal candidates will have 5+ years in O2C/Finance operations, experience leading teams, and proficiency with SAP or other ERP systems.

Qualifications

Bachelor’s degree in Finance, Business, Supply Chain Management, Accounting, or related field.
Proven experience in Order Management, Collections, AR, Finance Operations or related functions.

Responsibilities

Manage end-to-end Order-to-Cash operations: order management, invoicing, collections, accounts receivable, and cash application.
Ensure accurate, timely processing of customer orders and invoices while meeting service levels.
Develop and execute collection strategies to improve cash flow and reduce Days Sales Outstanding (DSO).
Lead, coach, and develop team members through performance management and training.
Serve as the primary escalation point for complex customer, billing, collection, and operational issues.
Partner with Sales, Finance, Customer Service, and other business functions to resolve challenges and improve customer experience.
Analyze operational metrics and KPIs to identify improvement opportunities and implement corrective actions.
Drive process improvement, standardization, and transformation initiatives to enhance efficiency and service quality.
Manage stakeholder relationships and foster cross-functional collaboration.
Ensure compliance with internal controls and regulatory requirements.