O2C Operations Leader: Cash Flow & Process Excellence

Xerox Corporation; Cebu City; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

Xerox Holdings Corporation in the Philippines is seeking an Executive Manager to lead the end-to-end Order-to-Cash operations, ensuring efficient order management, billing, and collections. You will drive cash flow optimization and maintain high service quality while guiding a high-performing team in a fast-paced environment.

The role requires strong leadership, stakeholder management, and SAP experience, with a focus on process improvement and regulatory compliance.

Qualifications

• Bachelor’s degree in Finance, Business, Supply Chain Management, Accounting, or a related field.
• Minimum of 5 years of experience in Order Management, Collections, Accounts Receivable, Finance Operations, or related functions.
• At least 2 years of leadership, supervisory, or managerial experience.
• Strong knowledge of Order-to-Cash processes, including order management, collections, accounts receivable, billing, and cash application.
• Proven experience handling escalations, issue resolution, and complex problem-solving situations.
• Strong English communication skills with the ability to effectively engage internal and external stakeholders.
• Experience collaborating with cross-functional teams and managing stakeholder relationships.
• Familiarity with SAP or other Order Management, Collections, or ERP systems.
• Experience in process improvement, operational excellence, or project management initiatives is highly preferred.
• Strong analytical, decision-making, and customer service skills.

Responsibilities

• Manage end-to-end Order-to-Cash operations, including order management, invoicing, collections, accounts receivable, and cash application activities.
• Ensure accurate and timely processing of customer orders and invoices while meeting operational service levels.
• Develop and execute collection strategies to improve cash flow, optimize working capital, and reduce Days Sales Outstanding (DSO).
• Lead, coach, and develop team members through performance management, training, and succession planning activities.
• Serve as the primary escalation point for complex customer, billing, collection, and operational issues.
• Partner with Sales, Finance, Customer Service, and other business functions to resolve operational challenges and improve customer experience.
• Analyze operational metrics and KPIs to identify improvement opportunities and implement corrective actions.
• Drive process improvement, standardization, and transformation initiatives that enhance efficiency and service quality.
• Manage stakeholder relationships and foster strong cross-functional collaboration.
• Ensure compliance with internal controls, financial policies, and regulatory requirements.

Skills

Leadership

English communication

Stakeholder management

Analytical skills

Problem solving

Education

Bachelor's degree in Finance/Business/Supply Chain/Accounting

Tools

SAP/ERP systems

Job description

Xerox Holdings Corporation in the Philippines is seeking an Executive Manager to lead the end-to-end Order-to-Cash operations, ensuring efficient order management, billing, and collections. You will drive cash flow optimization and maintain high service quality while guiding a high-performing team in a fast-paced environment.

The role requires strong leadership, stakeholder management, and SAP experience, with a focus on process improvement and regulatory compliance.