Nursing Workforce Optimization Manager — Hybrid Schedule

Bon Secours; Taguig; Hybrid; PHP 1.500.000 - 2.300.000; Vollzeit

Benefits dieser Stelle

Comprehensive health coverage

Hybrid, onsite or virtual work options

Paid vacation and sick leave

Government-mandated benefits (SSS, etc

Learning and development programs

Modern office spaces and culture

Zusammenfassung

Bon Secours Mercy Health Global Business Services – Manila is seeking a Manager, Workforce Optimization Scheduling to lead ROC and centralized scheduling, driving efficiency and service excellence. You will partner with nursing leadership and cross-functional teams to implement staffing models, capacity planning, and performance improvements across domestic and global operations.

The role requires a Bachelor’s degree and 7+ years in workforce management or scheduling, healthcare operations, or

Qualifikationen

• Bachelor’s degree in business, statistics, engineering or healthcare admin is required.
• 7+ years in workforce or scheduling leadership in healthcare or BPO/GBS.
• Experience supporting hospital operations and workforce planning preferred.
• Proven ability to develop KPIs, SLAs and performance metrics.
• Strong data-driven decision making and cross-functional collaboration.

Aufgaben

• Provide strategic leadership for ROC and centralized scheduling across operations.
• Oversee staffing allocation, capacity planning and resource management.
• Establish KPIs, monitor performance and drive continuous improvement.
• Standardize processes and optimize scheduling through automation.
• Collaborate with clinical, operational, HR, finance and admin leaders.
• Ensure compliance with policies and reporting requirements.

Kenntnisse

Scheduling

Staffing Technology

Technology Optimization

Evaluating program performance

Medical terminology knowledge

Microsoft Office / PHS / HSM

EPIC/ConnectCare/OpTime

Excellent written and verbal comms

Ausbildung

Bachelor’s Degree in business administration, statistics, mathematics, industrial engineering, healthcare administration, management or related field

Tools

Microsoft Office

EPIC/ConnectCare/OpTime

PHS

HSM

Jobbeschreibung

Bon Secours Mercy Health Global Business Services – Manila is seeking a Manager, Workforce Optimization Scheduling to lead ROC and centralized scheduling, driving efficiency and service excellence. You will partner with nursing leadership and cross-functional teams to implement staffing models, capacity planning, and performance improvements across domestic and global operations.

The role requires a Bachelor’s degree and 7+ years in workforce management or scheduling, healthcare operations, or