Now Hiring: (Retail Acc.) | CSR – CDO!

Work Avenue and Business Solutions Incorporated; Cagayan de Oro; On-site; PHP 167,000 - 246,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a Customer Service Representative (CSR) for our Retail Account. You will handle inbound and outbound calls, providing assistance with product inquiries, order concerns, and account-related issues while maintaining professionalism and customer satisfaction.

The role requires onsite work in Cagayan de Oro, shifts, and weekend/holiday availability. Strong English communication and basic computer skills are essential to deliver accurate

Qualifications

• No Call Center Experience (CCE) required.
• High School Graduate (Old Curriculum) or Senior High School Graduate.
• Good English communication skills (B2 proficiency preferred).
• Willing to work onsite in Cagayan de Oro (CDO).
• Willing to work on shifting schedules, weekends and holidays if needed.
• Basic computer navigation skills.
• Customer-oriented with strong problem-solving abilities.

Responsibilities

• Handle inbound and outbound calls from customers regarding retail products and services.
• Respond to customer inquiries in a timely and professional manner.
• Resolve customer concerns, complaints, and account-related issues.
• Process orders, returns, refunds, and exchanges when applicable.
• Provide accurate information about products, promotions, and company policies.
• Document customer interactions and update records in the system.
• Meet quality, productivity, and customer satisfaction targets.
• Follow company policies and maintain confidentiality of customer information.

Skills

Good English communication skills

Customer-oriented

Strong problem-solving abilities

Basic computer navigation

Education

High School graduate (Old Curriculum) or Senior High

Job description

As a Customer Service Representative (CSR) for our Retail Account, you will be responsible for handling inbound and outbound customer calls to provide assistance with product inquiries, order concerns, account-related issues, returns, and other retail-related concerns. You will ensure customer satisfaction by delivering accurate information, resolving issues efficiently, and maintaining professionalism in every interaction.

Key Responsibilities:

• Handle inbound and outbound calls from customers regarding retail products and services.

• Respond to customer inquiries in a timely and professional manner.

• Resolve customer concerns, complaints, and account-related issues.

• Process orders, returns, refunds, and exchanges when applicable.

• Provide accurate information about products, promotions, and company policies.

• Document customer interactions and update records in the system.

• Meet quality, productivity, and customer satisfaction targets.

• Follow company policies and maintain confidentiality of customer information.

Qualifications:

• No Call Center Experience (CCE) Required

• High School Graduate (Old Curriculum) or Senior High School Graduate

• Good English communication skills (B2 proficiency preferred)

• Willing to work onsite in Cagayan de Oro (CDO)

• Willing to work on shifting schedules, weekends, and holidays if needed

• Basic computer navigation skills

• Customer-oriented with strong problem-solving abilities