Retail Customer Service Representative

Metacom Careers; Cagayan de Oro; On-site; PHP 142,000 - 193,000; Full time

Benefits offered by this job

Onsite work environment

Career development opportunities

Job summary

Metacom Careers in the Philippines is hiring a Customer Service Representative for a Retail Account. The role is onsite with a shifting schedule and offers a monthly salary of ₱15,000.

Candidates with a high school diploma are welcome, with or without Customer Care Experience, and strong communication skills are preferred. You will handle inquiries, assist with product orders and billing, and strive to provide excellent service to maintain high customer satisfaction.

Qualifications

• High School or Senior High School graduate.
• Customer-service oriented with good communication skills.
• Willing to work onsite and on shifting schedule.

Responsibilities

• Handle customer inquiries through phone or other assigned channels.
• Assist with product, order, billing, and account-related concerns.
• Provide accurate information and appropriate solutions.
• Resolve customer issues professionally and efficiently; document interactions and concerns.
• Maintain a high level of customer satisfaction.
• Follow company policies, procedures, and quality standards.

Skills

Communication skills

Customer-service

Willing to work onsite

Shifting schedule

Education

High School or Senior High School graduate

Job description

Customer Service Representative – Retail Account

Work Setup

Onsite

Industry

Retail

Hiring Capacity

108 Positions

Salary Package

₱15,000

Qualifications

• High School or Senior High School graduate
• With or without Customer Care Experience (CCE)
• Good communication skills
• Customer-service oriented and willing to work onsite
• Must be willing to work on a shifting schedule

Job Description

As a Customer Service Representative (CSR) for our Retail Account, you will assist customers with their inquiries, concerns, orders, and account-related needs. You will provide excellent customer service, resolve issues efficiently, and ensure a positive customer experience.

Key Responsibilities

• Handle customer inquiries through phone or other assigned channels
• Assist with product, order, billing, and account-related concerns
• Provide accurate information and appropriate solutions
• Resolve customer issues professionally and efficientlyDocument customer interactions and concerns
• Maintain a high level of customer satisfaction
• Follow company policies, procedures, and quality standards

Why Join Us

• Competitive salary package of ₱15,000
• Open to HS/SHS graduates
• With or without CCE
• Great opportunity for applicants looking to start or grow their BPO career
• Onsite work environment with career development opportunities