North Luzon Renewals Leader: Retention & Growth

Asticom; Makati; Presencial; PHP 1.800.000 - 3.200.000; Jornada completa

Descripción de la vacante

Asticom seeks a strategic Head of Renewals – North Luzon Cluster Lead to direct end-to-end renewal operations across the North Luzon region, owning retention revenue targets and leading a team of renewal specialists and account managers.

This senior role focuses on maximizing recurring revenue, reducing churn, and scaling renewal processes, with strong emphasis on stakeholder relationships and data-driven improvement.

Formación

• Bachelor's degree required in related field.
• 7–10 years experience in renewals, account management, sales, or customer success.
• At least 3–5 years in a leadership or managerial role.
• Proven track record of meeting renewal and retention revenue targets.
• Deep familiarity with renewal processes and customer success.
• Experience with North Luzon market and regional dynamics.

Responsabilidades

• Own and achieve cluster-level renewal revenue, retention rate, upsell/cross-sell, and churn reduction targets.
• Forecast renewal pipeline and track performance against goals.
• Analyze renewal data and trends to identify gaps and opportunities; implement corrective strategies.
• Manage pricing, negotiations, and contract terms per company policies and regional conditions.
• Lead, mentor, and manage Renewals Specialists and Account Managers across North Luzon.
• Set KPIs and conduct performance reviews and coaching sessions.
• Build strategic relationships with key clients, partners, and internal stakeholders.
• Identify at-risk customers and coordinate with CS and account teams to secure renewals.
• Develop standardized renewal processes, tools, and playbooks for North Luzon.
• Ensure compliance with policies, contracts, and data protection standards.

Conocimientos

Leadership

Negotiation

Communication

Presentation

Relationship-building

Educación

Bachelor's degree in Business Administration, Marketing, Finance, or related field

Herramientas

Salesforce

HubSpot

MS Office

Google Workspace

Descripción del empleo

Asticom seeks a strategic Head of Renewals – North Luzon Cluster Lead to direct end-to-end renewal operations across the North Luzon region, owning retention revenue targets and leading a team of renewal specialists and account managers.

This senior role focuses on maximizing recurring revenue, reducing churn, and scaling renewal processes, with strong emphasis on stakeholder relationships and data-driven improvement.