Strategic Account Manager - Growth & Renewal

Concentrix; Makati; Vor Ort; PHP 600.000 - 900.000; Vollzeit

Zusammenfassung

Concentrix Makati is seeking an Account Manager to oversee the management of complex client accounts and drive renewal, expansion, and cross-sell of services. You will act as the single point of contact for our client's customers, using data to identify opportunities and address concerns, while working with partners and reporting to a Sales Manager.

The role emphasizes end-to-end account stewardship, relationship building with decision-makers at multiple levels, and achieving monthly quotas in a

Aufgaben

• Oversee management of complex client accounts and develop processes to ensure favorable relationships with clients.
• Renew, expand, and convert service relationships with the client’s existing customer base.
• Call upon client customers to assess opportunities, renew contracts, and upsell services.
• Ensure client’s customers are satisfied and resolve escalated issues.
• Meet revenue-based quotas through effective account management and supporting processes.

Jobbeschreibung

Concentrix Makati is seeking an Account Manager to oversee the management of complex client accounts and drive renewal, expansion, and cross-sell of services. You will act as the single point of contact for our client's customers, using data to identify opportunities and address concerns, while working with partners and reporting to a Sales Manager.

The role emphasizes end-to-end account stewardship, relationship building with decision-makers at multiple levels, and achieving monthly quotas in a