Non-Voice Support Agent — Fast-Paced CS with Growth

Sapient Global Services; Quezon City; On-site; PHP 254,000 - 304,000; Full time

Job summary

Sapient Global Services is hiring Customer Service Representatives in the Philippines to provide information on products and services, resolve issues, and assist with account access. The role emphasizes privacy compliance and teamwork in a fast-paced environment.

The team values clear communication and problem-solving to deliver effective customer support. This position is part of a growing customer service operation and offers opportunities for skill development.

Qualifications

• High school diploma or equivalent.
• Good communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Ability to thrive in a fast-paced and dynamic environment.

Responsibilities

• Provide accurate and helpful information regarding products, services, policies, and procedures.
• Identify and understand the root cause of issues to provide effective solutions.
• Assist customers with account-related issues, password resets, and login problems.
• Ensure compliance with data protection and privacy regulations when handling customer information.
• Collaborate with team members and other stakeholders to improve customer service processes

Skills

Communication skills

Interpersonal skills

Problem solving

Ability to work in fast-paced env

Education

High school diploma or equivalent

Job description

Sapient Global Services is hiring Customer Service Representatives in the Philippines to provide information on products and services, resolve issues, and assist with account access. The role emphasizes privacy compliance and teamwork in a fast-paced environment.

The team values clear communication and problem-solving to deliver effective customer support. This position is part of a growing customer service operation and offers opportunities for skill development.