Non-Voice Product Support Agent | Help & Privacy

Sapient Global Services; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Paid time off

HMO Plus two dependents

Paid training

13th month pay

Company-sponsored trips or retreats

Job summary

Sapient Global Services is seeking a customer service associate in the Philippines to provide accurate information about products and services, helping customers with account issues, and resolving password and login problems. The role emphasizes protecting customer data and privacy in daily interactions.

Applicants should have at least a month of BPO experience and a high school diploma (ALS accepted). Training is provided to ensure compliance with company policies and procedures.

Qualifications

• Good communication skills.
• At least 1 month of BPO experience.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Provide accurate and helpful information regarding products, services, policies, and procedures.
• Identify and understand the root cause of issues to provide effective solutions.
• Assist customers with account-related issues, password resets, and login problems.
• Ensure compliance with data protection and privacy regulations when handling customer information.

Skills

Good communication

Education

High school graduate / ALS

Job description

Sapient Global Services is seeking a customer service associate in the Philippines to provide accurate information about products and services, helping customers with account issues, and resolving password and login problems. The role emphasizes protecting customer data and privacy in daily interactions.

Applicants should have at least a month of BPO experience and a high school diploma (ALS accepted). Training is provided to ensure compliance with company policies and procedures.