Non-Voice Customer Support Agent - Growth & Balance

Sapient Global Services; Quezon City; On-site; PHP 254,000 - 304,000; Full time

Job summary

Sapient Global Services in the Philippines is hiring Customer Service Representatives for urgent placement. Earn up to 25,000 PHP monthly with bonus and incentives, in a fast-paced, customer-focused role. You will be part of a growing team that values reliability and clear communication.

In this role you will handle calls, provide information, resolve complaints, and keep accurate records while collaborating with the team to improve service processes and customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Good communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.

Responsibilities

• Answer incoming customer calls and inquiries.
• Provide information and assistance to customers.
• Resolve customer complaints and escalated issues as needed.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members and other stakeholders to improve customer service processes.

Skills

Communication skills

Interpersonal skills

Problem-solving

Education

High school diploma or equivalent

Job description

Sapient Global Services in the Philippines is hiring Customer Service Representatives for urgent placement. Earn up to 25,000 PHP monthly with bonus and incentives, in a fast-paced, customer-focused role. You will be part of a growing team that values reliability and clear communication.

In this role you will handle calls, provide information, resolve complaints, and keep accurate records while collaborating with the team to improve service processes and customer satisfaction.