Guest Services Agent — Fast-Paced Hotel Reservations

Sapient Global Services; Quezon City; On-site; PHP 167,000 - 279,000; Full time

Job summary

Sapient Global Services is hiring Customer Service Representatives in the Philippines. The role focuses on handling incoming calls, providing information, and assisting customers to resolve inquiries promptly.

The position emphasizes accurate record-keeping, collaboration with teammates, and contributing to improved customer service processes in a fast-paced environment. This is a one-day hiring process with potential bonuses and incentives.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Ability to thrive in a fast-paced and dynamic environment.
• Team-oriented with a focus on work-life balance.

Responsibilities

• Answer incoming customer calls and inquiries.
• Provide information and assistance to customers.
• Resolve customer complaints and elevate issues as needed.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members and other stakeholders to improve customer service processes.

Skills

Communication skills

Interpersonal skills

Problem solving

Decision making

Adaptability

Education

High school diploma or equivalent

Job description

Sapient Global Services is hiring Customer Service Representatives in the Philippines. The role focuses on handling incoming calls, providing information, and assisting customers to resolve inquiries promptly.

The position emphasizes accurate record-keeping, collaboration with teammates, and contributing to improved customer service processes in a fast-paced environment. This is a one-day hiring process with potential bonuses and incentives.