Inbound Customer Support Specialist: Fast-Paced & Bonus Eligible

Sapient Global Services; Mandaluyong; On-site; PHP 254,000 - 304,000; Full time

Benefits offered by this job

Bonuses and incentives

Job summary

Sapient Global Services is hiring Customer Service Representatives in the Philippines. This role involves handling incoming calls, providing accurate information, and assisting customers to resolve inquiries.

You will maintain detailed records and collaborate with teammates to enhance service quality. The ideal candidate has a high school diploma, strong communication skills, and the ability to thrive in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Proven problem-solving and decision-making abilities.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Answer incoming customer calls and inquiries
• Provide information and assistance to customers
• Resolve customer complaints and escalated issues as needed
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members to improve customer service processes

Skills

Communication

Interpersonal skills

Problem solving

Fast-paced adaptability

Education

High school diploma

Job description

Sapient Global Services is hiring Customer Service Representatives in the Philippines. This role involves handling incoming calls, providing accurate information, and assisting customers to resolve inquiries.

You will maintain detailed records and collaborate with teammates to enhance service quality. The ideal candidate has a high school diploma, strong communication skills, and the ability to thrive in a fast-paced environment.