Sales Agent ( Non-Voice) - Customer Service Representative

Caldwell Communications Consultancy Philippines; Las Piñas; Hybrid; PHP 180,000 - 300,000; Full time

Job summary

A customer service firm in Metro Manila seeks a motivated Sales Representative to assist customers, drive sales, and ensure satisfaction. This role encompasses relationship building, product knowledge, and problem-solving. Duties include assisting customers across various communication channels, identifying needs, and promoting products. Candidates should possess a high school diploma and have strong communication skills. Previous sales or customer service experience is a plus. Flexibility for shifts may be required.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Experience in sales, retail, or customer service is an advantage.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to persuade, negotiate, and close sales.
• Excellent problem-solving and conflict-resolution skills.
• Basic computer skills (POS systems, CRM software, email, MS Office).
• Ability to work in a fast-paced environment and handle multiple tasks.
• Positive attitude, reliability, and a customer-first mindset.

Responsibilities

• Greet and assist customers in-person, over the phone, or via email/chat.
• Process orders, payments, returns, and exchanges accurately.
• Identify customer needs and recommend appropriate products or services.
• Process orders, payments, returns, and exchanges accurately.
• Respond to customer inquiries, complaints, and concerns in a timely and professional manner.
• Maintain up-to-date knowledge of products, services, pricing, and promotions.
• Build and maintain strong customer relationships to encourage repeat business.
• Document customer interactions and update customer records as needed.
• Collaborate with team members to achieve overall sales and service goals.
• Follow company policies, procedures, and ethical standards.

Skills

Strong communication skills

Customer-first mindset

Problem-solving skills

Basic computer skills

Problem-solving

CRM software

POS systems

Multi-tasking

Education

High school diploma or equivalent

Associate’s or bachelor’s degree preferred

Tools

POS systems

CRM software

MS Office

Job description

We are seeking a motivated and customer-focused Sales Representative (Customer Service Representative) to assist customers, drive sales, and deliver an excellent service experience. This role combines relationship-building, product knowledge, and problem-solving to ensure customer satisfaction while meeting sales goals.

Key Responsibilities

• Greet and assist customers in person, over the phone, or via email/chat
• Identify customer needs and recommend appropriate products or services
• Promote and sell products while meeting or exceeding sales targets
• Process orders, payments, returns, and exchanges accurately
• Respond to customer inquiries, complaints, and concerns in a timely and professional manner
• Maintain up-to-date knowledge of products, services, pricing, and promotions
• Build and maintain strong customer relationships to encourage repeat business
• Document customer interactions and update customer records as needed
• Collaborate with team members to achieve overall sales and service goals
• Follow company policies, procedures, and ethical standards

Qualifications & Skills

• High school diploma or equivalent (associate’s or bachelor’s degree preferred)
• Previous experience in sales, retail, or customer service is an advantage
• Strong communication and interpersonal skills
• Ability to persuade, negotiate, and close sales
• Excellent problem-solving and conflict-resolution skills
• Basic computer skills (POS systems, CRM software, email, MS Office)
• Ability to work in a fast-paced environment and handle multiple tasks
• Positive attitude, reliability, and a customer-first mindset

Work Environment

• Retail store, call center, office, or remote setting (depending on company)
• May require evening, weekend, or holiday shifts
• Sales targets and conversion rates
• Customer satisfaction scores
• Accuracy of transactions and documentation