Insurance Specialist | BPO Agent | Weekends Off

Caldwell Communications Consultancy Philippines; Valenzuela; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

HMO

Job summary

A consulting firm in Metro Manila is seeking Insurance Customer Service Representatives to assist clients with policy questions, claims, and coverage inquiries. The role involves handling inquiries via phone, chat, or email, while maintaining client satisfaction metrics. Candidates should be detail-oriented, customer-focused, and available onsite. This position offers competitive pay with incentives and medical benefits to promote health and wellness.

Qualifications

• High School or Senior High School graduate (College preferred).
• Detail-oriented, customer-focused, and solution-driven.
• Basic computer skills.
• Onsite availability in Metro Manila.

Responsibilities

• Handle inquiries via phone, chat, or email.
• Provide guidance on policies, claims, and coverage.
• Assist clients with submissions and updates.
• Record all interactions accurately.
• Escalate complex cases to supervisors.
• Maintain quality and client satisfaction metrics.

Skills

Detail-oriented

Customer-focused

Solution-driven

Basic computer skills

Education

High School or Senior High School graduate

Preferably College graduate

Job description

Caldwell Communications Consultancy Philippines

Job Description

We are looking for Insurance Customer Service Representatives to support clients with policy questions, claims, and coverage inquiries, ensuring accurate and professional service.

Responsibilities:

Handle inquiries via phone, chat, or email

Provide guidance on policies, claims, and coverage

Assist clients with submissions and updates

Record all interactions accurately

Escalate complex cases to supervisors

Maintain quality and client satisfaction metrics

Schedule & Training:

Shifts include nights, weekends, and holidays

Paid training on insurance systems and processes

Requirements:

High School or Senior High School graduate (College preferred)

Detail-oriented, customer-focused, and solution-driven

Basic computer skills

Onsite availability in Metro Manila

Why Join Us

Competitive pay with incentives

Exposure to insurance accounts and career development

Supportive team and collaborative environment

Benefits:

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO