Insurance Account Representative - Dayshift

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 279,000 - 379,000; Full time

Benefits offered by this job

Health Insurance

Paid training

Performance-based incentives

Career growth opportunities

Job summary

A leading communications consultancy based in Quezon City is seeking an Insurance Account Representative for a dayshift role. This position involves assisting clients with insurance inquiries, claims, and policy questions. Ideal candidates should be detail-oriented and customer-focused, with at least a year of BPO experience, or be fresh graduates willing to learn. The role requires good communication skills and on-site availability. Competitive salary and work environment offered.

Qualifications

• Minimum of 1 year of BPO experience.
• Open for fresh graduates.
• On-site availability in Quezon City.
• Detail-oriented, customer-focused, and solution-driven.
• Basic computer skills.
• On-site availability in Quezon City.

Responsibilities

• Handle inquiries via phone, chat, or email.
• Guide policies, claims, and coverage.
• Assist clients with submissions and updates.
• Record all interactions accurately.
• Escalate complex cases to supervisors.
• Maintain quality and client satisfaction metrics.

Skills

Detail-oriented

Customer-focused

Solution-driven

Basic computer skills

Education

At least a 2nd-year college undergraduate or college graduate

Tools

Basic computer skills

Job description

Insurance Account Representative - Dayshift

Caldwell Communications Consultancy Philippines

On-site - Quezon City Fresh Graduate/Student Diploma Full-time

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

We are looking for Insurance Customer Service Representatives to support clients with policy questions, claims, and coverage inquiries, ensuring accurate and professional service.

Responsibilities

• Handle inquiries via phone, chat, or email
• Guide policies, claims, and coverage
• Assist clients with submissions and updates
• Record all interactions accurately
• Escalate complex cases to supervisors
• Maintain quality and client satisfaction metrics

Schedule & Training

Shifts include nights, weekends, and holidays.

Paid training on insurance systems and processes.

Requirements

• At least a 2nd-year college undergraduate or a college graduate
• Minimum of 1 year of BPO experience.
• Open for fresh graduates
• Detail-oriented, customer-focused, and solution-driven
• Basic computer skills
• On-site availability in Quezon City.

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HR Manager Caldwell Communications Consultancy Philippines