Insurance CSR – Non-Life (Onsite, Taguig)

Cognizant; Taguig; On-site; PHP 279,000 - 402,000; Full time

Job summary

Cognizant is hiring Customer Service Representatives (CSR) to support a Non-Life Insurance Account. Grow your skills in a global digital transformation company with world-class training and a collaborative work environment.

This onsite role in McKinley Hill, Taguig offers competitive benefits and opportunities to advance in the insurance and financial services industry. We welcome Senior High School graduates and those with 0–17 months of BPO voice experience.

Qualifications

• Senior High School graduates are welcome to apply.
• 0–17 months of BPO voice experience in any account.
• Customer service experience is an advantage.
• Non-Life Insurance or insurance customer service experience is preferred.
• Strong verbal and written English communication skills.
• Willing to work onsite in McKinley Hill, Taguig.

Responsibilities

• Handle inbound customer service calls professionally and efficiently.
• Assist customers with policy inquiries, account concerns, billing questions, and insurance-related requests.
• Provide accurate information regarding insurance products, services, and company policies.
• Resolve customer concerns while delivering an exceptional customer experience.
• Document customer interactions and update records in internal systems.
• Meet customer satisfaction, productivity, and quality targets.
• Follow insurance compliance requirements and standard operating procedures.
• Collaborate with support teams to achieve first-call resolution whenever possible.
• Demonstrate empathy, active listening, and problem-solving skills during every customer interaction.

Skills

Verbal English

Written English

Customer service

Attention to detail

Job description

Cognizant is hiring Customer Service Representatives (CSR) to support a Non-Life Insurance Account. Grow your skills in a global digital transformation company with world-class training and a collaborative work environment.

This onsite role in McKinley Hill, Taguig offers competitive benefits and opportunities to advance in the insurance and financial services industry. We welcome Senior High School graduates and those with 0–17 months of BPO voice experience.