Non-Voice Email & Chat Support Specialist (Paid Training)

Sapient Global Services; Malabon; On-site; PHP 200,880 - 279,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Incentives

Health Insurance (HMO)

Job Training

Job summary

A customer support service provider is hiring Email and Chat Support Associates in Malabon, Philippines. This non-voice role focuses on responding to customer inquiries through email and live chat, with no phone calls involved. Freshers and experienced candidates are welcome to apply, as paid training will be provided. The position includes a fixed salary with performance incentives and requires basic computer knowledge and good typing skills. Strong multitasking ability and a willingness to work in shifts are preferred.

Qualifications

• Ability to multitask and work in a fast-paced environment.
• Willingness to work in shifts (if applicable).
• Freshers and experienced candidates can apply.

Responsibilities

• Respond to customer inquiries via email and live chat in a timely manner.
• Resolve customer issues following standard operating procedures.
• Maintain accurate records of customer interactions.
• Ensure high levels of customer satisfaction through clear communication.
• Meet quality and productivity targets set by the team.

Skills

Basic computer knowledge

Typing skills

Multitasking

Working in a fast-paced environment

Job description

A customer support service provider is hiring Email and Chat Support Associates in Malabon, Philippines. This non-voice role focuses on responding to customer inquiries through email and live chat, with no phone calls involved. Freshers and experienced candidates are welcome to apply, as paid training will be provided. The position includes a fixed salary with performance incentives and requires basic computer knowledge and good typing skills. Strong multitasking ability and a willingness to work in shifts are preferred.