Email & Chat Support Specialist | Paid Training & Growth

Caldwell Communications Consultancy Philippines; Mandaluyong; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Competitive Salary Package

HMO Coverage starting Day 1

Monthly Allowances & Performance Bonuses

Opportunities for Career Advancement

13th Month Pay

Paid Training and Paid Time Off

Fun Company Events and Team Celebrations

Job summary

A leading communications consultancy in Mandaluyong is seeking an Email Chat Support Representative. This full-time role includes assisting customers through chat and email, offering competitive salary packages, career advancement opportunities, and benefits from day one, such as HMO coverage and performance bonuses. Candidates should be high school graduates, reliable, and enthusiastic about making an impact in a non-voice support role.

Qualifications

• No previous experience required.
• BPO experience is a plus but not necessary.
• Must be willing to work onsite.

Responsibilities

• Provide support by resolving customer concerns via chat and email.
• Maintain accurate records in the internal system.
• Ensure customer satisfaction by addressing issues professionally.

Skills

Organizational Skills

Customer Service

Problem Solving

Strong Work Ethic

Education

High School Graduate or Higher

Job description

A leading communications consultancy in Mandaluyong is seeking an Email Chat Support Representative. This full-time role includes assisting customers through chat and email, offering competitive salary packages, career advancement opportunities, and benefits from day one, such as HMO coverage and performance bonuses. Candidates should be high school graduates, reliable, and enthusiastic about making an impact in a non-voice support role.