Email & Chat Support Agent - Newbie-Friendly, Paid Training

Caldwell Communications Consultancy Philippines; Marikina; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Competitive salary and incentives

Paid training

Career growth opportunities

Friendly and supportive work environment

Job summary

A customer support service provider in Metro Manila is seeking a motivated Email/Chat Support Agent to handle customer inquiries via email and chat. This non-voice role is perfect for those who excel in written communication. The company offers training for newcomers, ensuring no prior experience is necessary. Candidates should have good English writing skills and basic computer abilities. Competitive salary and incentives, along with career growth opportunities, are part of the offering.

Qualifications

• Must be a Senior High School Graduate or College Level.
• No prior BPO experience is required; training will be provided.
• Able to navigate multiple systems.

Responsibilities

• Respond to customer inquiries via email and chat.
• Provide accurate information regarding products and services.
• Resolve customer concerns through written communication.
• Document and update customer records in the system.

Skills

Good written communication skills in English

Basic computer skills

Attention to detail

Education

At least Senior High School Graduate or College Level

Job description

A customer support service provider in Metro Manila is seeking a motivated Email/Chat Support Agent to handle customer inquiries via email and chat. This non-voice role is perfect for those who excel in written communication. The company offers training for newcomers, ensuring no prior experience is necessary. Candidates should have good English writing skills and basic computer abilities. Competitive salary and incentives, along with career growth opportunities, are part of the offering.