Email/Chat Support Agent - Newbie-Friendly, Paid Training

Caldwell Communications Consultancy Philippines; Parañaque; On-site; PHP 156,000 - 246,000; Full time

Benefits offered by this job

Paid training

Friendly and supportive work environment

Job summary

A communications consultancy is seeking a motivated Email/Chat Support Agent for an on-site position in Parañaque, Philippines. This non-voice role is perfect for those who excel in written communication. The position is newbie-friendly, requiring no prior experience as training will be provided. Responsibilities include responding to customer inquiries via email and chat, providing accurate information, and maintaining high customer satisfaction levels. Good written English and basic computer skills are essential. Join a friendly, supportive environment with competitive salary and incentives.

Qualifications

• At least Senior High School Graduate or College Level (Fresh graduates are welcome).
• Good written communication skills in English.
• Willing to learn and adapt to new tools and processes.

Responsibilities

• Respond to customer inquiries via email and chat in a timely and professional manner.
• Provide accurate information regarding products, services, and policies.
• Maintain high customer satisfaction through excellent written support.

Skills

Good written communication skills in English

Basic computer skills

Ability to navigate multiple systems

Education

Senior High School Graduate or College Level

Job description

A communications consultancy is seeking a motivated Email/Chat Support Agent for an on-site position in Parañaque, Philippines. This non-voice role is perfect for those who excel in written communication. The position is newbie-friendly, requiring no prior experience as training will be provided. Responsibilities include responding to customer inquiries via email and chat, providing accurate information, and maintaining high customer satisfaction levels. Good written English and basic computer skills are essential. Join a friendly, supportive environment with competitive salary and incentives.