Email & Chat Support Specialist (Non-Voice, Paid Training)

Caldwell Communications Consultancy Philippines; Pasay; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Paid training

On-site parking

Transportation service provided

Flextime

Job summary

A customer support consultancy in Pasay, Philippines is hiring Email & Chat Support Associates for a non-voice role involving customer queries via email and chat. This position requires basic computer and typing skills, with a focus on maintaining customer satisfaction. Fresh graduates and experienced candidates can apply, with the company providing a supportive environment, paid training, and a fixed salary with performance incentives. Shifts may be required and flextime options are available.

Qualifications

• Ability to multitask and work in a fast-paced environment.
• Freshers and experienced candidates can apply.
• Willingness to work in shifts if applicable.

Responsibilities

• Resolve customer issues by following standard operating procedures.
• Maintain accurate records of customer interactions.
• Ensure high levels of customer satisfaction through clear communication.
• Meet quality and productivity targets set by the team.

Skills

Basic computer knowledge

Typing skills

Multitasking

Customer communication

Job description

A customer support consultancy in Pasay, Philippines is hiring Email & Chat Support Associates for a non-voice role involving customer queries via email and chat. This position requires basic computer and typing skills, with a focus on maintaining customer satisfaction. Fresh graduates and experienced candidates can apply, with the company providing a supportive environment, paid training, and a fixed salary with performance incentives. Shifts may be required and flextime options are available.