Email & Chat Support Agent - Newbie-Friendly, Paid Training

Caldwell Communications Consultancy Philippines; Caloocan; On-site; PHP 2,411,000 - 4,018,000; Full time

Benefits offered by this job

Competitive salary and incentives

Paid training

Career growth opportunities

Friendly and supportive work environment

Job summary

A leading customer support firm in Metro Manila, Philippines, is seeking a motivated Email/Chat Support Agent to assist customers through email and chat. This is a non-voice role ideal for those who prefer written communication. Training is provided, making it newbie-friendly. Applicants should possess good written English skills, basic computer skills, and be willing to learn. Benefits include competitive salary, paid training, and career growth opportunities.

Qualifications

• Good written communication skills in English.
• Basic computer skills and ability to navigate multiple systems.
• Willing to learn and adapt to new tools and processes.

Responsibilities

• Respond to customer inquiries via email and chat in a timely manner.
• Provide accurate information regarding products, services, and policies.
• Resolve customer concerns through written communication.

Skills

Good written communication skills in English

Basic computer skills

Ability to work independently and in a team

Education

At least Senior High School Graduate or College Level

Job description

A leading customer support firm in Metro Manila, Philippines, is seeking a motivated Email/Chat Support Agent to assist customers through email and chat. This is a non-voice role ideal for those who prefer written communication. Training is provided, making it newbie-friendly. Applicants should possess good written English skills, basic computer skills, and be willing to learn. Benefits include competitive salary, paid training, and career growth opportunities.