Email & Chat Support Specialist (Non-Voice, Paid Training)

Caldwell Communications Consultancy Philippines; Taguig; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Paid training

Transportation service provided

On-site parking

Flextime

Job summary

A leading customer support company in Metro Manila is seeking Email & Chat Support Associates for a non-voice role. The position focuses on resolving customer issues through email and live chat with no phone calls required. Candidates of all experience levels, including fresh graduates, are welcome. The role offers paid training, fixed salary, and performance incentives, all within a supportive work environment.

Qualifications

• Ability to multitask and work in a fast-paced environment.
• Must be able to type efficiently.
• Strong communication skills are essential.

Responsibilities

• Resolve customer issues via email and chat.
• Maintain accurate records of interactions.
• Ensure high customer satisfaction.

Skills

Basic computer knowledge

Typing skills

Multitasking

Customer service communication

Job description

A leading customer support company in Metro Manila is seeking Email & Chat Support Associates for a non-voice role. The position focuses on resolving customer issues through email and live chat with no phone calls required. Candidates of all experience levels, including fresh graduates, are welcome. The role offers paid training, fixed salary, and performance incentives, all within a supportive work environment.