Non Voice Support - Urgent Hiring

AML & GS PLACEMENT ENTERPRISES COMPANY INC; Cagayan de Oro; On-site; PHP 279,000 - 446,000; Full time

Job summary

AML & GS Placement Enterprises Company Inc in Carmen, Cagayan de Oro, Misamis Oriental is seeking a Non-Voice Support professional for a full-time role. You will provide customer service via non-voice channels, including email, chat and ticketing systems, delivering timely, professional, and high-quality assistance.

You will be part of a dedicated customer service team, handling inquiries, documenting interactions, and collaborating with other departments to ensure seamless service and continued

Responsibilities

• Respond promptly to customer inquiries via email, live chat and other non-voice channels
• Provide accurate, professional support to resolve issues
• Document all customer interactions in tracking systems
• Investigate problems and escalate to appropriate departments when necessary
• Maintain detailed records of communications and resolutions
• Follow company policies and quality standards
• Meet or exceed performance targets for response and resolution times
• Collaborate with team members and other departments
• Identify opportunities to improve customer experience and provide feedback
• Assist with other duties to support customer service operations

Job description

About the role

We are seeking a Non Voice Support professional to join AML & GS Placement Enterprises Company Inc on a full-time basis. This is an urgent hiring opportunity based in Carmen, Cagayan de Oro, Misamis Oriental. In this role, you will provide essential customer support through non-voice channels, ensuring that our clients receive timely, professional, and high-quality assistance. You will be a key member of our customer service team, handling inquiries and resolving issues via email, chat, ticketing systems, and other digital communication platforms. This position is vital to maintaining our reputation for excellent customer service and supporting the operational efficiency of our business.

Key responsibilities

• Respond promptly to customer inquiries received through email, live chat, ticketing systems, and other non-voice channels
• Provide accurate, professional, and courteous support to resolve customer issues and concerns
• Document all customer interactions comprehensively in the appropriate systems for tracking and quality purposes
• Investigate customer problems and investigate complex issues to appropriate departments or management when necessary
• Maintain detailed records of customer communications and resolutions to ensure continuity of service
• Follow company policies, procedures, and quality standards in all customer interactions
• Meet or exceed performance targets including response time, resolution time, and customer satisfaction metrics
• Collaborate with team members and other departments to ensure seamless customer service delivery
• Identify opportunities to improve customer experience and provide feedback to management
• Assist with other duties as assigned to support the customer service operation

What we're looking for