Non-Voice Customer Support – Data Entry

TASK AGENCIES INC; Tagum; On-site; PHP 201,000 - 312,000; Full time

Job summary

TASK AGENCIES INC is seeking a detail-oriented Non-Voice Customer Support – Data Entry specialist to join our team in Tagum City, Davao del Norte. This full-time role focuses on handling written customer inquiries and ensuring accurate data entry across our systems.

You will input and verify customer information, maintain records, and meet daily data entry targets while delivering professional responses to clients. Strong English writing and multitasking abilities are essential.

Qualifications

• Proven experience in data entry, customer service, or related administrative roles.
• Proficiency in using computer systems and data entry software.
• Strong typing skills with high accuracy and attention to detail.
• Excellent written communication skills in English.

Responsibilities

• Process and respond to customer inquiries via email, chat, and other non-voice channels.
• Accurately input, update and maintain customer data in company databases and systems.
• Verify and validate customer information for accuracy and completeness.
• Handle customer account information, orders, and transaction records with precision.
• Organise and categorise customer communications and documentation.
• Troubleshoot basic customer issues and elevate complex matters to appropriate departments.
• Maintain detailed records of customer interactions and resolutions.
• Meet daily targets for data entry volume and quality standards.
• Collaborate with team members to ensure consistent service delivery.
• Follow company procedures and guidelines to maintain data security and confidentiality.

Skills

Data entry

Customer service

English writing

Multitasking

Tools

CRM systems

Microsoft Excel

Microsoft Word

Job description

About the role

We are seeking a detail-oriented and organised Non-Voice Customer Support – Data Entry specialist to join our customer service team at TASK AGENCIES INC. This is a full-time position based in Tagum City, Davao del Norte. In this role, you will be responsible for managing customer inquiries and requests through written communication channels while maintaining accurate and timely data entry. You will be an essential part of our customer support operations, ensuring that customer information is processed efficiently and that our clients receive prompt, professional responses to their queries.

Key responsibilities

Process and respond to customer inquiries received through email, chat, and other non-voice channels in a timely and professional manner

Accurately input, update and maintain customer data in company databases and systems

Verify and validate customer information for accuracy and completeness

Handle customer account information, orders, and transaction records with precision

Organise and categorise customer communications and documentation

Troubleshoot basic customer issues and elevate complex matters to appropriate departments

Maintain detailed records of customer interactions and resolutions

Meet daily targets for data entry volume and quality standards

Collaborate with team members to ensure consistent service delivery

Follow company procedures and guidelines to maintain data security and confidentiality

What we're looking for

Proven experience in data entry, customer service, or a related administrative role

Proficiency in using computer systems and data entry software

Strong typing skills with high accuracy and attention to detail

Excellent written communication skills in English

Ability to multitask and prioritise workload effectively

Comfortable working with email, chat platforms and CRM systems

Patience and empathy when dealing with customer inquiries

Ability to work independently whilst maintaining quality standards

Strong organisational and time management abilities

Reliable and punctual with a professional attitude

Familiarity with Microsoft Office applications is advantageous

What we offer

TASK AGENCIES INC is committed to supporting the wellbeing and professional development of our employees. We offer competitive compensation packages, opportunities for career growth and skills development, and a supportive working environment. We provide our team members with access to training programmes and the chance to expand their expertise in customer service operations. We believe in recognising and rewarding the contributions of our dedicated staff members.

About us

TASK AGENCIES INC is a leading provider of customer service and business support solutions. We specialise in delivering high-quality, reliable customer support services that help businesses maintain strong relationships with their clients. Our commitment to excellence, efficiency and customer satisfaction drives everything we do. We pride ourselves on building a workplace culture that values teamwork, continuous improvement and professional integrity. Our diverse team works together to provide exceptional service experiences for our clients and their customers.