Non-Voice Data Entry & Support Specialist

TASK AGENCIES INC; Tagum; On-site; PHP 201,000 - 312,000; Full time

Job summary

TASK AGENCIES INC is seeking a detail-oriented Non-Voice Customer Support – Data Entry specialist to join our team in Tagum City, Davao del Norte. This full-time role focuses on handling written customer inquiries and ensuring accurate data entry across our systems.

You will input and verify customer information, maintain records, and meet daily data entry targets while delivering professional responses to clients. Strong English writing and multitasking abilities are essential.

Qualifications

• Proven experience in data entry, customer service, or related administrative roles.
• Proficiency in using computer systems and data entry software.
• Strong typing skills with high accuracy and attention to detail.
• Excellent written communication skills in English.

Responsibilities

• Process and respond to customer inquiries via email, chat, and other non-voice channels.
• Accurately input, update and maintain customer data in company databases and systems.
• Verify and validate customer information for accuracy and completeness.
• Handle customer account information, orders, and transaction records with precision.
• Organise and categorise customer communications and documentation.
• Troubleshoot basic customer issues and elevate complex matters to appropriate departments.
• Maintain detailed records of customer interactions and resolutions.
• Meet daily targets for data entry volume and quality standards.
• Collaborate with team members to ensure consistent service delivery.
• Follow company procedures and guidelines to maintain data security and confidentiality.

Skills

Data entry

Customer service

English writing

Multitasking

Tools

CRM systems

Microsoft Excel

Microsoft Word

Job description

TASK AGENCIES INC is seeking a detail-oriented Non-Voice Customer Support – Data Entry specialist to join our team in Tagum City, Davao del Norte. This full-time role focuses on handling written customer inquiries and ensuring accurate data entry across our systems.

You will input and verify customer information, maintain records, and meet daily data entry targets while delivering professional responses to clients. Strong English writing and multitasking abilities are essential.