Non-Voice Customer Support Agent (Email & Chat)

TalentSync Training and Development; Angeles; On-site; PHP 240,000 - 360,000; Full time

Job summary

TalentSync Training and Development in Angeles City Pampanga is hiring a Customer Service Agent (NonVoice - Local Account) to support customers through email, chat, and social media. This full-time role focuses on delivering friendly, professional service and accurate information in written form.

The ideal candidate communicates clearly in English, handles multiple channels, and stays organized in a fast-paced environment. Join a supportive team and contribute to outstanding customer experiences.

Qualifications

• Excellent written and verbal English communication.
• Ability to work in a fast-paced environment.
• Strong problem-solving and interpersonal skills.
• Experience with email, chat or social media channels.

Responsibilities

• Respond promptly to customer inquiries via non-voice channels.
• Resolve issues with effective solutions and follow up.
• Maintain accurate records of customer interactions.
• Collaborate with team to improve processes.
• Participate in training to enhance skills.
• Contribute to a positive customer-centric environment.

Skills

Written English

Communication

Customer empathy

Multichannel support

Job description

TalentSync Training and Development in Angeles City Pampanga is hiring a Customer Service Agent (NonVoice - Local Account) to support customers through email, chat, and social media. This full-time role focuses on delivering friendly, professional service and accurate information in written form.

The ideal candidate communicates clearly in English, handles multiple channels, and stays organized in a fast-paced environment. Join a supportive team and contribute to outstanding customer experiences.