Customer Service Agent (NonVoice - Local Account)

TalentSync Training and Development; Angeles; On-site; PHP 240,000 - 360,000; Full time

Job summary

TalentSync Training and Development in Angeles City Pampanga is hiring a Customer Service Agent (NonVoice - Local Account) to support customers through email, chat, and social media. This full-time role focuses on delivering friendly, professional service and accurate information in written form.

The ideal candidate communicates clearly in English, handles multiple channels, and stays organized in a fast-paced environment. Join a supportive team and contribute to outstanding customer experiences.

Qualifications

• Excellent written and verbal English communication.
• Ability to work in a fast-paced environment.
• Strong problem-solving and interpersonal skills.
• Experience with email, chat or social media channels.

Responsibilities

• Respond promptly to customer inquiries via non-voice channels.
• Resolve issues with effective solutions and follow up.
• Maintain accurate records of customer interactions.
• Collaborate with team to improve processes.
• Participate in training to enhance skills.
• Contribute to a positive customer-centric environment.

Skills

Written English

Communication

Customer empathy

Multichannel support

Job description

We are seeking a skilled and customer-focused Customer Service Agent (NonVoice - Local Account) to join our dynamic team in Angeles City Pampanga. As a Customer Service Agent, you will play a vital role in providing outstanding support and service to our valued customers through non-voice channels such as email, chat, and social media. This full-time position offers the opportunity to develop your customer service expertise and contribute to the success of our growing business.

What you'll be doing

• Respond promptly and professionally to customer inquiries and concerns through various non-voice communication channels

• Demonstrate strong problem-solving skills to effectively address customer issues and provide satisfactory resolutions

• Maintain accurate and detailed records of customer interactions and follow up as needed

• Collaborate with team members to share best practices and continuously improve customer service processes

• Actively participate in training and development opportunities to enhance your customer service skills

• Contribute to a positive and customer-centric work environment

What we're looking for

• Strong communication and interpersonal skills, with the ability to engage with customers in a friendly and empathetic manner

• Excellent problem-solving and critical thinking abilities to effectively address customer concerns

• Proficiency in written and verbal communication in English

• Familiarity with non-voice communication channels such as email, chat, and social media

• Ability to work in a fast-paced environment and prioritize tasks effectively

• Commitment to delivering exceptional customer service and a passion for contributing to the success of the team

If you are passionate about customer service and eager to join a dynamic and supportive team, we encourage you to apply for this exciting opportunity. and take the first step towards a rewarding career with TalentSync Training and Development.