Email & Chat Support Specialist (Non-Voice)

Uc Bcf; Caloocan; On-site; PHP 284,356 - 340,603; Full time

Benefits offered by this job

Fix weekends off

Competitive salary

Monthly commissions

HMO with 2 free dependents from Day 1

Free coffee and biscuits at the office

Paid leaves, OT & holiday pay

Government-mandated benefits & 13th-month pay

Job summary

A growing company in Metro Manila is seeking a Non-Voice Agent for urgent hiring. The role includes managing data entry, email tasks, and providing customer support. Applicants should have a high school diploma and strong communication skills. Benefits include competitive salary, HMO with dependents, and paid leaves. Ideal for those who thrive in fast-paced environments. Apply now to join a supportive team and achieve work-life balance!

Responsibilities

• Manage non-voice account tasks, including data entry, email correspondence, and chat support.
• Provide accurate information and resolve inquiries through written communication.
• Process service requests, updates, and follow-ups efficiently.
• Ensure high-quality and timely responses to customer queries and issues.
• Maintain detailed records of interactions and transactions.
• Meet performance targets for productivity, quality, and customer satisfaction.

Skills

Communication skills

Interpersonal skills

Problem-solving

Ability to thrive in dynamic environments

Education

High school diploma or equivalent

Job description

A growing company in Metro Manila is seeking a Non-Voice Agent for urgent hiring. The role includes managing data entry, email tasks, and providing customer support. Applicants should have a high school diploma and strong communication skills. Benefits include competitive salary, HMO with dependents, and paid leaves. Ideal for those who thrive in fast-paced environments. Apply now to join a supportive team and achieve work-life balance!