Non voice - Customer Service Representative

Crescendo Staffing and Business Consulting Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

13th Month Pay

Employee Loan

Pag-Ibig Fund

Paid Holidays

Job Training

Sick Leave

Vacation Leave

Job summary

A staffing and consulting agency is seeking detail-oriented Call Center Representatives for a full-time, onsite role in the Philippines. The representatives will assist customers primarily through chat and email, ensuring a positive experience by providing accurate information, resolving issues, and processing requests. Applicants should possess a High School diploma or be college undergraduates. The position entails a shifting schedule and requires effective communication skills.

Qualifications

• At least High School, Senior High School, or College Undergraduate.
• Detail-oriented and customer-focused.

Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and escalate issues when necessary.
• Process requests such as account updates, order tracking, and troubleshooting.

Education

High School/ Senior High School/ College Undergraduate

Job description

Description

Job Description

Benefits

• Equity Incentive Plan, Commission, Performance Bonus

Employee Recognition and Rewards

Government Mandated Benefits

• 13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays

Professional Development

• Job Training

Time Off & Leave

• Sick Leave, Vacation Leave

Description

WAVE 1:

Call Center Representative - Voice & Non-Voice (Chat & Email Support)

We are looking for a detail-oriented and customer-focused Voice & Non-Voice Call Center Representative to join our team. In this role, you will communicate with customers primarily through Calls , chat, email, and ticketing systems—no phone calls involved. You will assist customers by providing information, resolving issues, and ensuring a positive overall experience.

• Location: Bridgetowne / Pasig / Taguig / Qc / Alabang
• Employment Type: Full-time | Onsite
• Schedule: Shifting Schedule
• At least HS/SHS/College Undergrad ( Goodcomms )

Key Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and escalate issues when necessary.
• Process requests such as account updates, order tracking, and troubleshooting.