Call Center Agent

Crescendo Staffing and Business Consulting Inc.; Taguig; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Job Training

Paid Holidays

Sick Leave

Vacation Leave

Job summary

A staffing and consulting firm in Metro Manila is seeking a Call Center Representative to provide support through calls, chat, and email. The ideal candidate must possess strong customer service skills and be detail-oriented. Responsibilities include responding to customer inquiries, providing accurate information, resolving concerns, and meeting performance metrics in a dynamic and shifting schedule. This full-time role is onsite, offering a great opportunity for professional growth.

Qualifications

• Must be detail-oriented and customer-focused.
• Experience with chat, email, and ticketing systems preferred.

Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and escalate issues when necessary.
• Process requests such as account updates and order tracking.
• Meet performance metrics including response time and accuracy.

Skills

Customer service skills

Detail-oriented

Communication skills

Job description

Benefits:

Employee Recognition and Rewards

• Equity Incentive Plan, Commission, Performance Bonus

Government Mandated Benefits

• 13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays

Professional Development

• Job Training

Time Off & Leave

• Sick Leave, Vacation Leave

Description

WAVE 1:

Call Center Representative - Voice & Non-Voice (Chat & Email Support)

We are looking for a detail-oriented and customer-focused Voice & Non-Voice Call Center Representative to join our team. In this role, you will communicate with customers primarily through Calls , chat, email, and ticketing systems—no phone calls involved. You will assist customers by providing information, resolving issues, and ensuring a positive overall experience.

• Location: Bridgetowne / Pasig / Moa / QC / Alphaland etc
• Employment Type: Full-time | Onsite
• Schedule: Shifting Schedule

Key Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and escalate issues when necessary.
• Process requests such as account updates, order tracking, and troubleshooting.
• Meet performance metrics including response time, accuracy, and customer satisfaction.