Retail Customer Representative - Non-Voice Account

Talent Outsourcing Channel (Torch) Solutions; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

Talent Outsourcing Channel (Torch) Solutions in the Philippines seeks a candidate with strong written communication and customer service experience in a call centre or BPO to join our team in the Philippines.

The ideal candidate can multitask, show empathy with frustrated customers, think clearly to resolve issues, and document interactions accurately using CRM systems.

HS/SHS graduates with related experience are welcome; additional qualifications in customer service are a plus.

Qualifications

• Strong written communication with excellent grammar and spelling.
• Customer service experience in a call centre, BPO, or similar.
• Ability to multitask and manage multiple customer interactions.
• Patience and empathy when dealing with frustrated customers.
• Problem-solving skills and critical thinking.
• Proficiency in using computer systems, databases, and CRM software.
• Attention to detail and accuracy in documentation.
• Ability to work independently while being part of a team.
• Flexibility to adapt to changing priorities and procedures.
• High school diploma or equivalent; additional customer service qualifications are advantageous.

Skills

Strong written communication

Customer service experience

Multitasking

Patience and empathy

Problem-solving

CRM software proficiency

Attention to detail

Independent yet collaborative

Adaptability

Education

High school diploma or equivalent

Tools

CRM software

Job description

• What we're looking for:
• Strong written communication skills with excellent grammar and spelling
• Customer service experience in a call centre, BPO, or similar customer-facing environment ; HS/SHS Grad + 6 Customer Engaement Experience (BPO OR NONBPO)
• Ability to multitask and manage multiple customer interactions simultaneously
• Patience and empathy when dealing with frustrated or difficult customers
• Problem-solving skills and ability to think critically
• Proficiency in using computer systems, databases, and CRM software
• Attention to detail and accuracy in documentation
• Ability to work independently whilst being part of a collaborative team
• Flexibility to adapt to changing priorities and procedures
• High school diploma or equivalent; additional qualifications in customer service are advantageous