Call Center Representative

stack sourcinggg; Pasig; Remote; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Night shift differential

Performance incentives

Job summary

stack sourcinggg is hiring for a 100% non-voice Customer Service role focused on chat and email support. The position emphasizes a streamlined, virtual recruitment process from application to onboarding, with an easy account setup and efficient workflows.

Ideal candidates have strong written English, basic computer skills, and flexibility to work night shifts and weekends. Prior BPO experience is welcomed but not required; a competitive base salary with night differential and performance

Qualifications

• Strong written English with grammar and clarity required.
• Typing speed 30–35 WPM minimum.
• Must be able to handle chat and email communications professionally.

Responsibilities

• Manage and resolve customer inquiries via chat and email.
• Provide accurate product information and troubleshoot account issues.
• Document customer interactions clearly in the system.
• Maintain high satisfaction through professional written correspondence.

Skills

Written English

Typing 30–35 WPM

Customer service

Education

High School Graduate (Old Curriculum)

Senior High School Graduate

Tools

Basic computer proficiency

Job description

Hiring: Chat and Email Support | 90% Non-Voice Complete our 100% Virtual Recruitment Process today.

We are seeking detail-oriented individuals for our Customer Service team. If you prefer written communication and are looking for an Easy Account with a streamlined workflow, this is the position for you.

Why You Should Apply

Primarily Non-Voice: 90% of tasks involve Chat and Email support.

Virtual Process: From application to onboarding.

Easy Account: Simplified workflows designed for efficiency and high success rates.

Compensation: Competitive base salary, night shift differential, and performance incentives.

Primary Responsibilities

• Manage and resolve customer inquiries via digital messaging channels.
• Provide accurate product information and troubleshoot account issues.
• Document customer interactions clearly and concisely in the system.
• Maintain high satisfaction ratings through professional written correspondence.

Requirements

• Education: High School Graduate (Old Curriculum) or Senior High School Graduate.
• Communication: Strong written English skills with a focus on grammar and clarity.
• Technical: Basic computer proficiency and a typing speed of at least 30-35 WPM.
• Flexibility: Willingness to work in shifting schedules, including nights and weekends.
• Experience: Previous BPO experience is welcomed but not mandatory.