Customer Support Specialist (Hybrid + Incentives)

J-K Network Services; Cebu City; Hybrid; PHP 245,520 - 312,480; Full time

Job summary

A European IT company is seeking a Call Center Representative for a hybrid role in Cebu City. The position is open to high school graduates with customer service experience. Responsibilities include managing customer communications, addressing inquiries, and collaborating with teams to find solutions. This role offers a salary between Php22,000 and Php28,000.

Qualifications

• Open for Highschool Graduate.
• With years of experience in Customer Service Representative.
• Amenable to attend interview.
• Can start as soon as possible.
• Amendable to work in Cebu City.

Responsibilities

• Use email and chat to manage all incoming and outgoing customer communications.
• Ensure all customer inquiries are fully and accurately addressed.
• Interact with customers with professionalism, efficiency, and empathy.
• Understand customer needs and provide timely, effective solutions.
• Collaborate with internal teams and elevate issues when appropriate.

Skills

Customer Service

Education

High School Graduate

Job description

COMPANY PROFILE: A European company that provides online presence, providing infrastructure for websites and online applications, they also offer services to help businesses reach their target audience and achieve their marketing goals since 2001.

POSITION: Call Center Representative (Hybrid set up)

INDUSTRY: IT Company

WORK LOCATION: Cebu City,

WORK SCHEDULE: Monday to Friday

SALARY: Php22,000-Php28,000

WORK SET UP: Work on site | Hybrid

Job Requirements

• Open for Highschool Graduate
• With years of experience in Customer Service Representative
• Amenable to attend interview
• Can start as soon as possible
• Amendable to work in Cebu City

Responsibilities

• Use email and chat to manage all incoming and outgoing customer communications.
• Ensure all customer inquiries are fully and accurately addressed.
• Interact with customers with professionalism, efficiency, and empathy.
• Understand customer needs and provide timely, effective solutions.
• Collaborate with internal teams and elevate issues when appropriate

RECRUITMENT PROCESS

• Initial Interview
• Final Interview
• Job Offer