Customer Service Representative (Hybrid Set Up)

J-K Network Services; Cebu City; Hybrid; PHP 245,520 - 312,480; Full time

Benefits offered by this job

Performance Bonus

HMO

13th month pay

Government Mandated Benefits

Leave Credits

Job summary

A leading IT services company is seeking a Customer Service Representative for a hybrid setup in Cebu City. Ideal candidates must have at least 3 years of experience in customer service and be amenable to work onsite. Key responsibilities include managing customer communications through email and chat, providing prompt and professional service, and engaging with internal teams to resolve any issues. Salary ranges from Php22,000 to Php28,000, with additional incentives.

Qualifications

• At least 3 years of experience in Customer Service.
• Willing to work onsite in Cebu City.
• Amenable to attend interviews.

Responsibilities

• Use email and chat to handle all incoming and outgoing customer communications.
• Provide efficient and professional answers to customer inquiries.
• Engage with internal teams and raise concerns when necessary.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

High School Graduate

Job description

Customer Service Representative (Hybrid Set Up)

Hybrid - Cebu 3-5 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

COMPANY PROFILE: It is an IT Company that already have 23 years in the industry. They offer a range of online presence, cloud hosting, and digital marketing services They aim to have an easy use in digital tools that may support products and local support. Position: Customer Service Representative (Hybrid Set Up) Company Industry: IT Company Work Schedule: Monday to Friday Salary: Php22,000-Php28,000 + incentives (upto Php23,000) Work Set Up: Work onsite BENEFITS:

• HMO
• 13 th month pay
• Government Mandated Benefits
• Leave Credits

JOB REQUIREMENTS:

• Open for Highschool Graduate
• At least 3 years of experience in Customer Service Representative
• Amenable to attend interviews
• Can start as soon as possible
• Willing to work in Cebu City

JOB RESPONSIBILITIES:

• Use email and chat to handle all incoming and outgoing customer communications.
• Make careful you answer all of the customer's questions.
• Treat the client with efficiency, professionalism, and empathy.
• Make sure to consider the demands of the client and give prompt, efficient answers.
• Engage with internal teams and raise concerns when necessary.

Look for: Ms. Riva