Email&Chat Support Specialist Technical Account No BPO Exp-Manila

Caldwell Communications; Malabon; On-site; PHP 247,000 - 334,000; Full time

Benefits offered by this job

Bonuses

Paid training

Upskilling

Career growth

Job summary

Caldwell Communications in Quezon City is seeking a Technical Support Representative to assist customers with technical concerns related to software, hardware, and connectivity. This onsite, full-time role offers a monthly salary of up to ₱26,000 and requires at least 3 months of BPO or call center experience.

You will perform step-by-step troubleshooting, document actions, and escalate complex issues when needed.

Qualifications

• Minimum 3 months of BPO or call center experience.
• Good English communication skills (verbal and written).
• Willing to work onsite with shifting schedules.

Responsibilities

• Handle customer inquiries via phone, chat, or email
• Provide technical troubleshooting for software, hardware, and connectivity issues
• Guide customers through step-by-step solutions in a clear and simple manner
• Resolve service-related and technical concerns efficiently
• Document issues and resolutions in the system
• Escalate complex issues to higher-level support when needed
• Maintain high-quality customer service and meet targets

Skills

Good English communication

Strong problem-solving

Analytical skills

Basic computer knowledge

Willing to work onsite and shifting

Education

High School or Senior High School graduate

College level or graduate is an advantage

Job description

Technical Support Representative (Call Center | Quezon City)

Onsite | Up to ₱26,000/month | Full-time

Quick Job Overview

Position: Technical Support Representative

Salary: Up to ₱26,000 monthly basic salary

Location: Quezon City

Work Setup: Onsite

Employment Type: Full-time

Experience Required: At least 3 months of BPO or call center experience

Caldwell Communications is hiring Technical Support Representatives in Quezon City. If you're looking for a technical support job with competitive salary, paid training, and long-term career growth, this opportunity is for you.

Compensation & Benefits

• Up to ₱26,000 monthly basic salary
• Performance-based incentives and bonuses
• Paid technical training and upskilling programs
• Clear career growth opportunities

Role Summary

The Technical Support Representative will assist customers with technical concerns related to software, hardware, internet connectivity, and service issues. You will provide step-by-step troubleshooting, resolve technical problems, and ensure a smooth customer experience.

This onsite Technical Support Representative position in Quezon City offers up to ₱26,000 monthly salary and is ideal for applicants with at least 3 months of BPO experience who want to build a long-term career in technical support and IT-enabled services.

What You Will Do

• Handle customer inquiries via phone, chat, or email
• Provide technical troubleshooting for software, hardware, and connectivity issues
• Guide customers through step-by-step solutions in a clear and simple manner
• Resolve service-related and technical concerns efficiently
• Document all issues, troubleshooting steps, and resolutions accurately in the system
• Escalate complex technical issues to higher-level support teams when necessary
• Maintain high-quality customer service in every interaction
• Meet quality, productivity, and resolution time targets

Qualifications

• High School or Senior High School graduate (college level or graduate is an advantage)
• Must have at least 3 months of BPO or call center experience
• Good English communication skills (verbal and written)
• Strong problem-solving and analytical skills
• Basic computer knowledge and ability to troubleshoot simple issues
• Willing to work onsite and on shifting schedules

WORK SETUP & TRAINING

• Onsite work setup
• Shifting schedule including weekends, nights, and holidays
• Paid training provided from Day 1

WHY THIS ROLE

This is a great opportunity for candidates with at least 3 months of BPO experience who are looking to grow their careers in technical support. It offers structured training, real technical support experience, and long-term career growth in customer service and IT-enabled support.

LOCATION

Main Site

West Avenue, Quezon City

Other Sites

Cubao

Eastwood

Pasig

Manila

Marikina

Ortigas

Bridgetowne

Frequently Asked Questions

• What does a Technical Support Representative do?

A Technical Support Representative assists customers with software, hardware, internet connectivity, device setup, account access, and other technical concerns by providing troubleshooting and step-by-step solutions through phone, chat, or email.

• What is the salary for this Technical Support position?

Qualified applicants can earn up to ₱26,000 monthly basic salary, depending on their qualifications, experience, and assigned account. Additional performance-based incentives and bonuses may also be available.

• Do I need an IT or Computer Science degree to apply?

No. An IT-related degree is not required. Applicants need at least 3 months of BPO or call center experience and basic computer knowledge. Paid training will teach you the tools, systems, troubleshooting techniques, and technical support processes needed for the role.

• Is this a highly technical job?

Not necessarily. Most concerns involve basic troubleshooting, account support, internet connectivity issues, software guidance, and device setup. More complex technical issues are escalated to specialized support teams.

• Is this an onsite or work-from-home Technical Support job?

This is an onsite position based in Quezon City. Applicants should be willing to work onsite and on shifting schedules.

AI Job Summary

Technical Support Representative job in Quezon City offering up to ₱26,000 monthly basic salary. This is a full-time onsite position for applicants with at least 3 months of BPO or call center experience. Enjoy paid training from Day 1, performance-based incentives, career growth opportunities, and hands-on experience providing technical troubleshooting, software support, hardware assistance, internet connectivity support, and customer service. This role is ideal for candidates searching for Technical Support jobs in Quezon City, IT support jobs, technical call center jobs, tech support representative jobs, BPO jobs with paid training, and onsite customer service jobs in the Philippines.