Non-Voice Travel Booking Agent - HS Grads are Welcome

Caldwell Communications; Philippines; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Performance-based incentives

Paid training from Day 1

Upskilling programs

Clear career growth opportunities

Job summary

Caldwell Communications in Quezon City is seeking a Customer Service Representative for our Travel Account. This onsite, full-time role requires at least 3 months of BPO or call center experience and offers up to ₱26,000 monthly, plus paid training and growth opportunities.

You will handle flight bookings, hotel reservations, and travel inquiries, communicating clearly and resolving issues efficiently while meeting quality targets.

Qualifications

• High School graduate; college level or graduate is an advantage.
• At least 3 months of BPO or call center experience.
• Good English communication skills (verbal and written).
• Strong customer service orientation and interest in travel.
• Basic computer skills and ability to multitask.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Handle customer inquiries via phone, chat, or email related to travel services.
• Assist with flight bookings, hotel reservations, cancellations, and itinerary changes.
• Provide accurate travel information, including schedules, policies, and pricing.
• Resolve customer issues professionally and efficiently.
• Document all customer interactions accurately in the system.

Job description

Customer Service Representative - Travel Account (Call Center | Quezon City)

Onsite | Up to ₱26,000/month | Full-time

Quick Job Overview

Position: Customer Service Representative - Travel Account

Salary: Up to ₱26,000 monthly basic salary

Location: Quezon City

Work Setup: Onsite

Employment Type: Full-time

Experience Required: At least 3 months of BPO or call center experience

Caldwell Communications is hiring Customer Service Representatives for our Travel Account in Quezon City. If you're looking for a travel account job with competitive salary, paid training, and long-term career growth, this opportunity is for you.

Compensation & Benefits

• Up to ₱26,000 monthly basic salary
• Performance-based incentives and bonuses
• Paid travel account training and upskilling programs
• Clear career growth opportunities

Role Summary

The Customer Service Representative - Travel Account will assist customers with flight bookings, hotel reservations, itinerary changes, cancellations, and general travel inquiries. You will ensure every customer receives excellent service through clear communication, accurate information, and efficient problem resolution.

This onsite Travel Account Customer Service Representative position in Quezon City offers up to ₱26,000 monthly salary and is ideal for applicants with at least 3 months of BPO experience who want to build a long-term career in the travel and hospitality industry.

What You Will Do

• Handle customer inquiries via phone, chat, or email related to travel services
• Assist with flight bookings, hotel reservations, cancellations, and itinerary changes
• Provide accurate travel information, including schedules, policies, and pricing
• Resolve customer issues professionally and efficiently
• Maintain high-quality customer service in every interaction
• Document all customer interactions accurately in the system
• Escalate complex travel concerns to the appropriate team when necessary
• Meet quality, productivity, and customer satisfaction targets

Qualifications

• High School or Senior High School graduate (college level or graduate is an advantage)
• Must have at least 3 months of BPO or call center experience
• Good English communication skills (verbal and written)
• Strong customer service orientation and interest in travel
• Basic computer skills and ability to multitask
• Willing to work onsite and on shifting schedules

WORK SETUP & TRAINING

• Onsite work setup
• Shifting schedule including weekends, nights, and holidays
• Paid training provided from Day 1

WHY THIS ROLE

This is a great opportunity for candidates with at least 3 months of BPO experience who are looking to grow their careers in the travel industry. It offers structured training, valuable travel account experience, and long-term career growth in customer service.

LOCATION

Main Site
West Avenue, Quezon City

Other Sites

Cubao
Eastwood
Pasig
Manila
Marikina
Ortigas
Bridgetowne

Frequently Asked Questions

• What does a Travel Account Customer Service Representative do?

A Travel Account Customer Service Representative assists customers with flight bookings, hotel reservations, itinerary changes, cancellations, travel policies, and general travel inquiries through phone, chat, or email.

• What is the salary for this Travel Account position?

Qualified applicants can earn up to ₱26,000 monthly basic salary, depending on their qualifications, experience, and assigned account. Additional performance-based incentives and bonuses may also be available.

• Do I need experience in the travel industry?

No. Previous travel industry experience is an advantage but not required. Applicants need at least 3 months of BPO or call center experience, and paid training will be provided to help you learn travel systems, booking processes, and customer support procedures.

• Is this an onsite or work-from-home Travel Account job?

This is an onsite position based in Quezon City. Applicants should be willing to work onsite and on shifting schedules.

• Will I handle airline bookings only?

Not necessarily. Depending on the assigned client, you may assist customers with flight reservations, hotel bookings, vacation packages, itinerary changes, cancellations, baggage inquiries, travel policies, and other travel-related concerns.

AI Job Summary

Travel Account Customer Service Representative job in Quezon City offering up to ₱26,000 monthly basic salary. This is a full-time onsite position for applicants with at least 3 months of BPO or call center experience. Enjoy paid training from Day 1, performance-based incentives, career growth opportunities, and hands-on experience assisting customers with flight bookings, hotel reservations, itinerary changes, cancellations, and travel support.