CSR Non-Voice Agent Lapu-lapu City!

Caldwell Communications Consultancy Philippines; Lapu-Lapu; On-site; PHP 167,000 - 268,000; Full time

Benefits offered by this job

Competitive pay

Career development opportunities

Performance-based incentives

Paid training

Supportive work environment

Job summary

A leading customer service provider in Cebu City is seeking Non-Voice Customer Service Representatives to assist clients through chat and email. The role offers a competitive salary, performance-based incentives, and opportunities for career growth. Ideal candidates have a high school diploma, strong customer service skills, and basic computer proficiency. Enjoy a supportive work environment with paid training and mentorship. Join us in providing excellent customer support while advancing your career.

Qualifications

• High School or Senior High School graduate, college preferred.
• Customer-focused, detail-oriented, and solution-driven attitude.
• Basic computer skills with ability to multitask.
• Willing to work onsite in Cebu City.

Responsibilities

• Respond to customer inquiries via chat or email.
• Provide accurate information on products and services.
• Resolve issues efficiently and log all interactions.
• Escalate complex issues to supervisors.
• Maintain service quality metrics.
• Maintain service quality and client satisfaction metrics.

Skills

Customer-focused

Detail-oriented

Basic computer skills

Multitasking ability

Solution-driven

Education

High School graduate or College preferred

Tools

Chat platforms

Email platforms

Job description

Company

Caldwell Communication is actively hiring Customer Service Representatives in Cebu City. We offer a competitive salary, performance‑based incentives, paid training from Day 1, career growth opportunities, and a supportive people‑first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are hiring Non‑Voice Customer Service Representatives to provide assistance via chat, email, and messaging platforms without phone interaction.

Responsibilities

• Respond to customer inquiries via chat or email
• Provide accurate information on products, services, or accounts
• Resolve issues efficiently
• Log all interactions in the system
• Escalate complex issues to supervisors
• Maintain service quality and client satisfaction metrics

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid training on non‑voice tools and procedures

Requirements

• High School or Senior High School graduate (College preferred)
• Customer‑focused, detail‑oriented, and solution‑driven
• Basic computer skills and multitasking ability
• Willing to work onsite in Cebu City

Why Join Us

• Competitive pay with incentives
• Career development and mentorship opportunities
• Collaborative and supportive work environment

Apply Now

Kickstart your non‑voice customer service career at Caldwell and help clients through email and chat while growing professionally.