CSR/ Online Assistant /Non-Voice Only

Caldwell Communications Consultancy Philippines; Caloocan; Remote; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Remote work opportunity

Comprehensive training

Opportunities for professional growth

Job summary

A leading communication consultancy in the Philippines is seeking motivated individuals for the role of Email & Chat Online Assistants. This non-voice position includes responding to customer inquiries via email and live chat, providing accurate information, and assisting with troubleshooting. Comprehensive training is provided, making it suitable for beginners. Ideal candidates should have basic written English skills and strong attention to detail. Enjoy the flexibility of remote work and support for your professional growth.

Qualifications

• Comfortable using a computer and chat-based platforms.
• Willingness to learn and adapt to instructions.
• Strong attention to detail and accuracy.

Responsibilities

• Respond promptly to customer inquiries via email and live chat.
• Provide accurate information about products and services.
• Assist customers with basic questions and troubleshooting.
• Escalate complex issues to appropriate teams when necessary.

Skills

Basic proficiency in written and reading English

Attention to detail

Familiarity with email and chat platforms

Job description

Caldwell Communications Consultancy Philippines

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Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Read More

We are seeking motivated and detail-oriented individuals to join our team as Email & Chat Online Assistants. This is a non-voice position, with all communication conducted exclusively through email and live chat—no phone calls involved. Comprehensive training is provided, making this role ideal for beginners or individuals starting a remote career.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email and live chat
• Provide clear, accurate, and helpful information about products or services
• Assist customers with basic questions, concerns, and troubleshooting
• Adhere to company guidelines, policies, and response templates
• Maintain a high standard of written communication and professionalism
• Escalate complex or sensitive issues to the appropriate team when necessary

Requirements

• Basic proficiency in written and reading English
• Comfortable using a computer, email, and chat-based platforms
• Reliable internet connection
• Willingness to learn, adapt, and follow instructions
• Strong attention to detail and accuracy
• No prior experience required

What We Offer

• 100% non-voice role (email and chat support only)
• Remote, work-from-home opportunity
• Comprehensive training and continuous support
• Opportunities for professional growth and long-term engagement

Preview

HR Manager Caldwell Communications Consultancy Philippines

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